DHL Global Forwarding (USA)

Warehouse Operations Supervisor – Chicago – USA

Job Overview

Key Responsibilities

  • Manages, oversees, and performs supervisory tasks associated with warehousing and distribution including: picking, packing, shipping, receiving, labeling, kitting, loading/unloading, putting-away, cycle and wall to wall counting, customs control, inventory auditing and inventory management and control.
  • Will manage the use of material handling equipment such as pallet movers, standup forklifts, swing-reach trucks, and order pickers
  • Provides customer support for logistics problems. Coordinates transportation of customer materials to and from the Hub/Gateway facility. Manages inbound shipment receipt and inventory control, warehousing, customs control, and outbound shipment preparation and dispatch
  • Assumes responsibility for good working practices, safety, and security for customer inventory and warehouse staff
  • Coordinates with station, regional management and service centers regarding development and retention of customer base. Develops, recommends and implements process and procedure improvements for service delivery to the customer.
  • Provides customized solutions for customers in the areas of warehousing, inventory control and analysis, transportation, and technical support
  • Responsible for the Key Performance indicators and ensures budget targets are met
  • Supervises unionized staff; responsible for hiring, coaching, training, and developing subordinate staff.
  • Assigns work, sets completion dates, reviews work, and manages performance in accordance with organizational policies, procedures, and performance management processes
  • Additional responsibilities include grievance administration, conflict resolution, mentoring and consistent application of disciplinary actions in accordance with Company policy or CBA (if applicable)

Skills / Requirements

  • 2+ years’ experience in the logistics/freight forwarding or airfreight industry preferred
  • Experience with building pallets / ULDs required
  • 1+ years’ supervisory / leadership experience strongly preferred
  • BA/BS degree a plus
  • Exceptional communication skills (verbal, written, and presentations)
  • Comprehensive knowledge of distribution methods and standard warehouse operating procedures
  • Demonstrated ability to apply technology-operating tools (WMS-Barcode Scanning, Track & Trace)
  • Demonstrated leadership ability to include driving KPIs, employee engagement / team building.
  • Strong ability to  develop, coach, train, and mentor staff to success

We are proud of our history and what we have created, a global market leader with 30,000 passionate employees. Our aspiration is to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF, because we have:

  • The largest global network with more than ~30,000 passionate employees
  • The most efficient processes and fastest response times
  • The best solutions and best customer service

Our VisionThe Logistics Company for the World
Our Mission: Excellence. Simply Delivered.
Our Purpose: We connect people, improving their lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

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DHL Global Forwarding (USA)