Warehouse Operations Manager – Peterborough UK

Job Overview

As a DSV Warehouse Operations Manager you will oversee the efficient receipt, storage and dispatch of our goods. You will be responsible for a vital part of the supply chain process, managing people, processes and systems in order to ensure goods are received and dispatched safely and efficiently, and that productivity targets are met. The ideal candidate must be driven and want progression throughout DSV.



Manage all warehouse operations, inbound, outbound and reverse flow.

Oversee warehouse Health and Safety compliance.

Direct warehouse Group Audit compliance.

Govern warehouse costs within budget and forecast levels.

Manage warehouse reports weekly, investigate reasons for variances and to instigate corrective action where


Plan effectively for flexing of resources to account for fluctuations and seasonality

Assist in recruitment of temps, temporary to permanent and permanent employees to meet budget and forecast requirements

Proactively manage all absence and retention of staff

Coach and mentor staff, giving regular formal and informal feedback

Ensure a high level of compliance to WMS processes

Deal with all warehouse disciplinary issues in line with company policy

Liaise with other business functions and builds relationships with retail stores

Communicate appropriately with the warehouse team to keep them up to date with business plans and performance

Lead continuous improvement initiatives within the warehouse

Cover for other Regional Logistics Manager in their absence on other sites

The Operations Manager will also be expected to act up for management to cover leave and absence.



Coach, manage and develop warehouse leaders to optimise performance and meet targets and deadlines Communicate with warehouse staff on a regular basis to make them aware of priorities, targets and operational requirements

Ensure effective warehouse and distribution operations by implementing department policies and procedures

Set department objectives/KPIs and review and assess on-going performance of direct reports


Senior management experience

Finance Experience

Experience in cost/ Revenue and invoicing

Health and Safety qualification

Excellent written and verbal communication skills

Good understanding of Warehouse processes and procedures

Excellent people management skills

Experience of Warehouse Management Systems

Passionate about delivering great customer service

Hard working and conscientious

Can lead a team and work within a team

Proven management skills with the ability to optimise team performance and development

Highly developed inter-personal and communication skills coupled with the ability to negotiate and influence at all levels within the business

Ability to build, lead and motivate a skilled team able to meet objectives and agreed targets

Good IT skills, in particular spreadsheets and databases and a knowledge of warehouse systems

Analytical and numerical

Strong decision-making skills

Excellent attention to detail skills



Degree preferred, HND, BTec Professional Level 5 Award or equivalent NVQ Level 5 qualifications.

Demonstrable experience of running a warehouse, preferably in the automotive industry

Previous management experience with the ability to manage and motivate others

Previous experience of inventory control

A full understanding of the requirements of running a warehouse, such as health and safety and security

requirements to include certification of dangerous goods handling and aviation security

A warehouse or distribution qualification would be advantageous

Knowledge and understanding of lean techniques may be advantageous

Forklift Truck licence may be required

Professional membership of an industry related body would be advantageous



Do you want to be part of something 55,000 times bigger than you?

That’s how many colleagues you’ll have on a journey towards connecting the world and making your mark.

We believe that people are able to achieve their potential if they take ownership of their own career. That’s why we’ll give you every opportunity to do just that.

People are at the core of who we are – the drive, talent and devotion they bring to the table every day are what make DSV the exciting place it is. It’s a dynamic and fast-moving environment with rapid decisions at every level – where ambition meets teamwork in an effort to face challenges, succeed, move forward and make a difference. We care about your opportunity to influence the path of your career, whether you want to advance locally or look for adventures abroad. With a massive global reach and offices in more than 80 countries, the opportunities are plenty.

If you have the right drive, the right talent and enjoy responsibility, we’ll give you the support you need to explore the reach of your potential.

We are freight forwarders, salespeople, accountants, forklift drivers, IT engineers, specialists and countless others – and we all made the choice to forward our careers.

Join us and forward your career at DSV.

DSV – Global Transport and Logistics

DSV is one of the very best performing companies in the transport and logistics industry. 55,000 employees in more than 80 countries work passionately to deliver great customer experiences and high-quality services – as part of the operation or in a variety of supporting roles. If you have drive and talent and enjoy responsibility, we’ll give you the support you need to explore your potential and forward your career.

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