Warehouse Operations Manager – Charlotte, NC, USA

Job Overview

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

  • 15,000 trained professionals
  • 250+ locations worldwide
  • Fortune 500
  • Globally unified systems

Job Description


Facility Operations

  • Ensure a safe and secure work environment
  • Maintain warehouse procedures and safety standards
  • Maintain a clean and professional facility
  • Ensure all equipment is maintained in a safe operational condition
  • Purchase and manage inventory of packaging materials and supplies
  • Prepare and manage budget for warehouse operations weekly/monthly/annually, includes staffing and overtime expenses, equipment procurement and maintenance, and facility repair

Labor/Development Management

  • Ensure facility is staffed to meet demand
  • Preform or oversee all aspects of warehouse staffing, includes permanent and contingent staff
  • Lead team in warehouse excellence
  • Ensure coverage of operations with staff who have the appropriate certifications
  • Onboard newly hired staff
  • Direct employee versatility (cross training)

 Operations and Quality

  • Oversee all receiving, shipping, container positioning, and inventory activities following operational standards (OPS) and KPI expectations
  • Improve safety, quality, delivery and cost through continuous improvement methods
  • Maintain compliance to all facility certification requirements and government policies
  • Participate in quoting, transitioning, and onboarding new customers
  • Manage, prevent, and resolve inventory, over/short/damage, process and customer exceptions
  • Review warehouse activities to ensure security and safety of people, facility, and freight


  • Management, team leadership, customer service, and account management
  • High proficiency in budgeting, profit and loss statements
  • Implementation of Security, Health & Safety requirements
  • Knowledge of Warehouse Management Systems & technology
  • Excellent written and verbal communication skills
  • Fluency in Expeditors process fundamentals, lean six sigma, black belt or equivalent
  • Comfortable with statistics and analysis of productivity and KPI performance

Additional Information

Expeditors offers excellent benefits

  • Paid Vacation, Holiday, Sick Time
  • Health Plan: Medical, Prescription Drug, Dental and Vision
  • Life and Long Term Disability Insurance
  • 401(k) Retirement Savings Plan (US only)
  • Employee Stock Purchase Plan
  • Training and Personnel Development Program
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