DHL Global Forwarding (USA)

Warehouse Manager – Charlotte – USA

Job Overview


  • Assumes responsibility for good working practices, safety, and security for customer inventory
  • Develops, recommends, and implements process and procedure improvements for service delivery to the customer
  • Provides customized solutions for customers in the areas of warehousing, inventory control & analysis, transportation, and technical support
  • Responsible for the Key Performance Indicators (KPIs) of the product and ensures budget targets are met
  • Supervises staff, responsible for hiring, coaching, training, and developing subordinate staff
  • Assigns work, sets completion dates, reviews work, and manages performance in accordance with organizational policies, procedures, and performance management processes
  • Collaborates with senior management to deliver strategic business results.  Builds collaborative working relationships across groups
  • Drives Performance Improvement though active management and use is CIP tools.
  • Metric driven and drives team performance based on data
  • Responsible to shape and adjust workflows based on business need.
  • P/L responsibility for the business unit, works to control costs and implement cost improvement measures.
  • Drives Productivity improvement measures with teams.
  • Responsible for root cause analysis and implementation of corrective measures to address and minimize reoccurring challenges.
  • Responsible to develop, maintain, and implement local operating procedures and work instructions.

Skills & Qualifications

  • Minimum 5 years in freight forwarding and operations experience required
  • Minimum 3 years supervisory or management experience required
  • Effective verbal and written communication skills
  • Familiarity with DOT and HazMat regulations
  • Familiar with TSA, TAPA, and C-TPAT regulations
  • Strong Microsoft Office skills (Outlook, Excel, Word, and PowerPoint)
  • BA/BS Preferred

Our Vision: The Logistics Company for the World
Our Mission: Excellence. Simply Delivered.
Our Purpose: We connect people, improving their lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

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DHL Global Forwarding (USA)