This section lists the core business-critical skills, knowledge and behaviour applicable to all Expeditors employees, regardless of position, and should not be edited. Note that these competencies are found in employee’s My Development Plan view and in the employee’s performance evaluation in the Professional Development Centre.
Exceptional Customer Service
Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers. (This skill expectation applies both externally (customers, service providers) and internally (other Expeditors offices/employees).
Job Execution
Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with government regulations.
Reliability
Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize.
Collaboration
Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.
Communication
Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers, customers and service providers. Answers phone calls and responds to voicemails, emails and other communication according to Expeditors’ standards.
Culture
Exhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humour, and Visionary.
Personal Growth & Development
Participates in training within the company’s guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate.
Product Agent Core Competencies
This section lists the core business-critical skills, knowledge and behaviour applicable to all product agents, regardless of department or position, and should not be edited. Note that these competencies are found in employee’s My Personal Development Plan view in the Professional Development Centre.
Timely and Accurate Shipment Processing
Ensures smooth and timely freight process flow according to Expeditors’ operational procedures. Follows customer’s standard operating procedures and proactively notifies customers of any issues. Consistently meets KPI standards, as per company’s procedures.
Timely and Accurate Data Entry
Ensures accurate and timely data entry into our operational systems according to Expeditors’ operational procedures and customer requirements. Monitors exception reports for quick data integrity resolution.
Timely and Accurate Billing and Accounting
Invoices customers the expected charges timely and accurately and according to Expeditors and customer requirements. Properly provisions service provider charges to avoid reserves. Follows proper credit approval processes in order to minimize risk and protect the company.
Distribution Job-Specific Tasks and Duties
Receipt Management
Inventory Management
Order Management
Customer Invoicing
Physical Demands
Use of standard office equipment – computer with keyboard and mouse, phone, fax/copy/scan machine, etc.
Write with pencil/pen/marker
Functions performed primarily while seated at desk
Qualifications
Education (preferred level) College Graduate (or graduating in 2022
Have a positive attitude and an innate desire to help people
Desire to work in a team environment
Solid computer skills (e.g. MS Excel, MS Word)
Fluent in English
Work with integrity
Maintain a professional Appearance
Have Confidence even in the face of intense challenges
Be curious to learn and grow
Be resolute and results oriented- get the job done!
