Supervise coordinators and/or Planners to deliver on their objectives with customer shipments including daily load planning, receipts of load tenders, coordinating appointments for arrival and delivery.
Oversee coordinator’s communication to internal and external customers and drive consistency
Direct the necessary daily activity to ensure a safe, secure, clean and fair work environment for associates.
Deliver associate orientation, training, performance reviews, and/or development as appropriate
Ensure the associates have proper access to the necessary tools to perform their assigned duties and that the tools are routinely inspected and maintained.
Yard and shuttle supervision
Organize and lead the focus on improved productivity levels in a manner that first stresses effectiveness by improving processes and secondly stresses the efficiency of associate work.
Participate in the completion of workshop action plans, projects and best practice sharing/implementation.
Identify and execute continuous improvement opportunities that improves financial performance and service levels, enhancing value proposition for internal and external customers
Plan, manage, and adjust the daily workload and staffing to minimize the unplanned overtime.
Ensure shift/daily/weekly workload planning and volume forecasting routines are accomplished (i.e., staffing, equipment, space).
Exception Route Planning – Build and validate (cost, service) load plans through EFMS, Topex, or TMS system or Red PrairieRoute interactive, expedite requests and ensure all principal request carrier selections are honoured
Ensure carrier receipt of exception based load tenders via 204, fax, or TMS equip
Coordinate appointment acquisition to ensure adherence to customer delivery requirements
Communicate exceptions with internal (DHL Supply Chain transportation, customer support, operations) and external customers (carriers, client transportation, client Customer Service Organizations) to ensure consistency in direction and expectations
Coordinate carrier pickup times, and provide shipment plan to distribution center
Ensure company policies are communicated, applied, and enforced (i.e., safety, accounting, operational, regulatory, and administrative).
Maximizes quality and productivity by understanding job standards for each function, and evaluating performance variances in order to identify root cause and corrective action.
Communications – Example activities include staff meetings, customer interactions, vendor/service provider interactions, and internal communications with peers, staff and internal business unit departments.
Effectively communicate work task Standard Operating Procedures, convey key information during pre-shift meetings and ensure appropriate shift hand-offs.
Provide a professional environment with relation to external customers and vendors such as drivers, dispatchers, and customer representatives.
Consistent and frequent communication for all customer interactions both internal and external; ensure coordinator are escalating and solving issues in a timely manner
Execute daily customer / vendor contract requirements and identify accessorial activity (work outside commercial contracts) and ensure necessary documentation.
Participate in the collection of performance measurements consistent with customer, vendor, and site requirements.
Required Education & Experience
Bachelor’s degree or equivalent experience, preferred
Operations background, required
2+ years logistics or transportation industry experience, required
1-3 years experience in lead/supervisor/management role, preferred