DHL Global Forwarding (USA)

Transportation Solutions Supervisor – Mechanicsburg – USA

Job Overview

Job Description

  • Supervise coordinators and/or Planners to deliver on their objectives with customer shipments including daily load planning, receipts of load tenders, coordinating appointments for arrival and delivery.
  • Oversee coordinator’s communication to internal and external customers and drive consistency
  • Direct the necessary daily activity to ensure a safe, secure, clean and fair work environment for associates.
  • Deliver associate orientation, training, performance reviews, and/or development as appropriate
  • Ensure the associates have proper access to the necessary tools to perform their assigned duties and that the tools are routinely inspected and maintained.
  • Yard and shuttle supervision
  • Organize and lead the focus on improved productivity levels in a manner that first stresses effectiveness by improving processes and secondly stresses the efficiency of associate work.
  • Participate in the completion of workshop action plans, projects and best practice sharing/implementation.
  • Identify and execute continuous improvement opportunities that improves financial performance and service levels, enhancing value proposition for internal and external customers
  • Plan, manage, and adjust the daily workload and staffing to minimize the unplanned overtime.
  • Ensure shift/daily/weekly workload planning and volume forecasting routines are accomplished (i.e., staffing, equipment, space).
  • Exception Route Planning – Build and validate (cost, service) load plans through EFMS, Topex, or TMS system or Red PrairieRoute interactive, expedite requests and ensure all principal request carrier selections are honoured
  • Ensure carrier receipt of exception based load tenders via 204, fax, or TMS equip
  • Coordinate appointment acquisition to ensure adherence to customer delivery requirements
  • Communicate exceptions with internal (DHL Supply Chain transportation, customer support, operations) and external customers (carriers, client transportation, client Customer Service Organizations) to ensure consistency in direction and expectations
  • Coordinate carrier pickup times, and provide shipment plan to distribution center
  • Ensure company policies are communicated, applied, and enforced (i.e., safety, accounting, operational, regulatory, and administrative).
  • Maximizes quality and productivity by understanding job standards for each function, and evaluating performance variances in order to identify root cause and corrective action.
  • Communications – Example activities include staff meetings, customer interactions, vendor/service provider interactions, and internal communications with peers, staff and internal business unit departments.


  • Effectively communicate work task Standard Operating Procedures, convey key information during pre-shift meetings and ensure appropriate shift hand-offs.
  • Provide a professional environment with relation to external customers and vendors such as drivers, dispatchers, and customer representatives.
  • Consistent and frequent communication for all customer interactions both internal and external; ensure coordinator are escalating and solving issues in a timely manner
  • Execute daily customer / vendor contract requirements and identify accessorial activity (work outside commercial contracts) and ensure necessary documentation.
  • Participate in the collection of performance measurements consistent with customer, vendor, and site requirements.

Required Education & Experience

  • Bachelor’s degree or equivalent experience, preferred
  • Operations background, required
  • 2+ years logistics or transportation industry experience, required
  • 1-3 years experience in lead/supervisor/management role, preferred

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DHL Global Forwarding (USA)