Consolidates client orders into optimal load profiles and assigns carriers to loads utilizing the Transportation Management System (TMS)
Responsible for load planning, optimization, routing, and scheduling of all transportation modes
Develops and implements final stage system parameters that drive system load assignments that identify, build and book hundreds of loads per day in compliance with client routing expectations, driving financial impact to client
Responds to client needs by answering e-mails, calls, tracking and moving shipments
Serves as the daily direct point of contact for client; direct point of contact for client issues that require immediate attention
Recommends corrective action to client or executives to adjust customer complaints
From a macro level, monitors and ensures on-time pick-up and delivery based on reports provided by Transportation Sr Coordinators and Coordinators daily
Negotiates with carriers daily and makes decisions on behalf of client within individual client parameters (e.g., up to $1,000 within the lowest rate); makes best financial decision as representative for client
Expedites shipments when necessary on behalf of client
Creates, analyzes and presents financial and service reports to clients on a weekly, monthly and quarterly basis; provides load exception reporting
Responsible for leading daily, weekly and monthly meetings with client and GEODIS leadership, as required
Leads carrier on-boarding calls and performance calls on behalf of client(s) to ensure carrier leadership and Operations personnel handle freight in accordance with client’s expectations
Develops materials for and leads client QBR meetings (client executives, GEODIS executives, Transportation Management groups, etc.)
Responsible for the development and execution of strategic initiatives that improve service, financial savings, efficiency, productivity, and communication to client and GEODIS
Develops cost saving opportunities in excess of at least $20,000 per assigned client per year
Works with IT implementation team to validate and improve TMS performance; assists with strategic initiatives to increase automation and efficiency
Determines work procedures related to assigned clients and ensures that the Book of SOPs is accurate; provides quarterly updates to Training Administrator
Coordinates with FAP on invoice resolution and carrier escalation
Validates and approves accrual reports provided by Central Billing Team before clients are billed each week
Provides cross-training to coordinators, senior planners and supervisors as each is expected to be able to step in and support client(s) at any given time; is cross-trained on operational responsibilities for at least two additional clients in order to support when needed
What projects will you work on in this role?
You will be responsible for the development and execution of strategic initiatives that improve service, financial savings, efficiency, productivity, and communication to client and GEODIS.
You will develop cost saving opportunities in excess of at least $20,000 per assigned client per year.
You will work with IT implementation team to validate and improve TMS performance; assists with strategic initiatives to increase automation and efficiency
Requirements
Bachelor’s degree from a 4-year university or college
Minimum 2 years of related experience and/or training; or an equivalent combination of education and experience
Minimum 1 year experience in customer service or coordinator role
Experience with Transportation Management Systems
Experience with optimization tools preferred
PC literate with experience with Microsoft Outlook, Word, Access and Excel
Excellent written and oral communication skills that demonstrate a proven ability to develop relationships with a range of internal and external customers
