Geodis, USA

Transportation Coordinator – Sparks – USA

Job Overview

Summary

The Transportation Coordinator is responsible for customer service activities, such as responding to inquiries, processing orders, and handling customer complaints / questions in a prompt, courteous and effective manner.

Job Duties

  • Maintains a good working relationship with customers by responding to & filtering inquiries and complaints concerning receipts, invoices, shipments, inventory counts, etc., in a courteous and efficient manner either by phone or email
  • Refers service or billing issues to designated departments for investigation
  • Processes and inputs customer orders and receipts within the TMS, Mercury Gate
  • Generates all related paperwork and necessary information required for customer orders.
  • Tracks/traces orders using TMS and Online Tracking Websites
  • Communicates any discrepancies found during track/trace to account owner
  • Performs clerical work as required, including: answering phone calls, operating various office machines and computers, sorting, & filing
  • Maintains current and accurate procedure material which details the processing requirements for each account
  • Prepares reports concerning customer services activities
  • Notifies management of all requested changes from the customer/vendor regarding shipping, handling, or administrative characteristics
  • Works overtime as needed based on Customer requirements or departmental needs to support Customer peaks and/or end of month, quarter, or year activities.
  • Other duties as required and assigned

Requirements

  • High school diploma or GED (General Education Diploma) equivalency; Associates degree preferred
  • Minimum 6 months related experience and/or training; or an equivalent combination of education and experience
  • Experience in customer service position preferred
  • PC literate to include Microsoft Office products such as Word, Excel, Outlook & Office 365
  • Ability to communicate professionally with internal and external stakeholders
  • Ability to effectively present information and respond to questions from groups of
  • managers, customers, and co-workers
  • Ability to solve problems using analytical, practical, & critical thinking skills dealing with a variety of concrete variables
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or
  • schedule form
  • Ability to prioritize and meet expected deadlines

More Information

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