FedEx USA

Supv-Operations – North Arlington – USA

Job Overview

Essential job duties/responsibilities

  • Lead, manage, educate and develop company employees focusing on retention and growth
  • Supervise and direct employee work (including pre-shifts) with a focus on outstanding quality, customer deliverables and safety performance identifying and overseeing improvement
  • Actively monitor, record and educate employees regarding unsafe acts/conditions correcting immediately using corrective action as need.  Provide feedback and follow-up with all impacted employees.
  • Plan daily manpower needs and set schedules to ensure customers’ freight is delivered and picked-up timely and damage free
  • Communicate job assignments coordinating with all employees ensuring direction is clear and concise
  • Monitor service freight and ensure cut time compliance
  • Monitor, analyse and address all opportunities to cut costs and improve efficiencies while maintaining rigorous safety standards
  • Assist customers with rate quotes, claim information and setting appointments
  • Monitor actual performance data and gather information for reporting
  • Build relationships and positive communications with all business partners to ensure customers’ and company’s service standards are met
  • Identify freight moving at incorrect weight and classification
  • Ensure all OS&D is identified and processed properly
  • Perform administrative functions as required
  • Comply with all applicable laws/regulations, as well as company policies/procedures
  • Perform other duties as required

Qualifications

  • Must possess high school diploma or equivalent
  • Must be able to travel as needed
  • Good written, verbal and interpersonal communication skills
  • Thorough knowledge of LTL Industry, DOT Rules and Regulations, OSHA Laws, Hazardous Materials Regulations, NMFC and Tariff Rules, as well as company policies and procedures, preferred
  • Able to work independently and as part of a team
  • Multi-tasked oriented and possess good organizational skills
  • Knowledge of Microsoft Office and Internet

Working conditions

  • Dock environment; exposure to varied weather conditions, exhaust, fumes, dust, noise
  • Hours may vary due to operational need
  • Frequent contact with service centre personnel; fast-paced, deadline oriented

More Information

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