CEVA Logistics, USA

Supply Chain Operations Specialist – Orlando – USA

Job Overview

Your role

Performs complex to specialized support to areas of the supply chain or operations, such as identifying operational or service concerns, running and analysing operational reports, and interfacing with carriers on requirements. Generally requires full knowledge of customers and carriers, addressing complex or escalated internal or external customer questions and concerns, and providing more complex customer service, quotes and tracking and tracking needs.

What are you going to do?

  • Receives and processes documents for accuracy, which requires complex knowledge of customers, carriers, and procedures.
  • Processes operational data in software systems and applications, identifies missing or potential operational or service concerns, and resolves with the appropriate groups.
  • Utilizes databases, logs, and other sources to locate and verify information; information is usually complex in nature.
  • Identifies and completes services or assists others that require special or expedited handing.
  • Addresses complex or escalated internal or external customer questions and concerns regarding shipments, billing, status, services, carriers, and other needs.
  • Tracks orders and shipments and assists with tracing as needed; usually more complex, domestic and may involve international operations.
  • Runs, analyses and summarizes operational reports and details; presents information to co-workers or supervisors are needed.
  • Interfaces with airlines, shipping, truck and related carriers to understand requirements, track shipments or details; operations are typically complex in nature.
  • Prepares information required for quotes or address potential services; provides more complex quotes.
  • Ensures compliance with company policies and procedures and a safe and effective work environment; assists others with understanding operational items.
  • Develops critical relationships with internal or external customers, assists with account management such as maintaining customer profiles, details and service needs.
  • Creates and processes invoices, reviews for operational accuracy, works with customers on questions and payment; assists others as needed.
  • Performs other duties as assigned.

What are we looking for?

  • High School Diploma or GED required.
  • Two years of specialized logistics or related operations support experience.
  • Developing relationships with customers and internal operations.
  • Advanced operational and support principles and practices in supply chain environments.
  • Applying and following policies and procedures.
  • Utilizing databases and systems to review and verify logistics and transportation information.
  • Relaying communications between carriers, providers, and customers.
  • Preparing and handing off transportation and logistics requirements.
  • Tracking and tracing shipments or product, typically domestic and more complex.
  • Working with providers, carriers, and services in a transportation/logistics environment.
  • Identifying operational delays.
  • Communicating and working to resolve potential concerns or delays.
  • Operating in a fast pace and changing logistics/transportation environment.
  • Operating in both a team and individual contributor environment.
  • Communicating with co-workers to provide and receive direction.
  • Preparing operational reports, queries, and service information.
  • Preparing quotes and service details.
  • Must be able to read, write, and speak English fluently.
  • Basic to intermediate proficiency in Microsoft Office, Internet, web-based and job specific software applications.

What do we have to offer?

With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.

We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.

It is our goal that you will be compensated for your hard work and commitment, so if you’d like to work for one of the top Logistics providers in the world then let’s work together to help you find your new role.

About tomorrow

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us.  You can stay in the same job family, find a new family to grow in (how about sales or supply chain?) or find your own path. Join CEVA for a challenging and rewarding career.

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CEVA Logistics, USA

Making business flow