Delivers results by leveraging the skills of the right people at the right time
Maintains high degree of motivation in team members to retain focus of providing highest levels of customer satisfaction
Provides ongoing growth and development opportunities for team members
Provides input and conduct annual performance reviews for team members
Supports adherence to Standard Operating Procedures (SOPs).
Supports and trains team members with adherence to SOPs (corporate and client)
Management Information Systems
Ensures all team members are properly trained and efficient in the required information systems (including WMS systems) to meet company and client objectives and facilitate the efficient operation of the facility.
Ensures that necessary computer software and hardware are purchased in accordance with Corporate IT policies and guidelines.
Remains knowledgeable regarding changes in hardware and software technology.
Develops proficiency in client systems.
Manages high level customer service standards for all functions.
Assures that client accounts receive the required level of operational and administrative support.
Maintains appropriate contact with all functions and respond to requests when required. Attends meetings with key customers to discuss any customer issues.
Coordinates management of supplier/customer visits to the site.
Promotes a positive relationship with clients by providing excellent customer service.
Marketing & Sales
Participates and assists Director and other company resources in planning new account strategies, prospecting for new opportunities, generating positive word of mouth, and participate in the development of quoting rates.
Supports the development of an annual operating budget.
Develops and manages a system of controls to ensure that service levels and operational performance goals are met within prescribed cost, revenue, and profit parameters.
Assists and supports to ensure that the budgeting and pricing activities are in compliance with contract guidelines.
Equipment & Facilities
Manages existing programs for maintaining company standards of sanitation, maintenance, security, housekeeping, safety and, equipment including material handling equipment (MHE). Ensures team members are properly trained on any MHE.
Keeps informed of relevant new technology and make recommendations as applicable.
Achieves company goals in terms of injury frequency ratings (IFR) and other safety metrics by establishing a proactive and participative safety culture within the operations.
Audits warehouse daily for compliance with safety, security, and quality principles and rules.
Maintains a clean, neat and orderly work area.
Ensures all federal, provincial or other statutory requirements are adhered to within the parameters of Health and Safety.
Willing to work evenings and weekends as needed.
Performs other duties as required
Supervises warehouse associates and team leads
Communicates all problems and questions to manager