Toll Group, USA

Strategic Account Manager – Los Angeles – USA

Job Overview


The Strategic Account Manager is responsible to build and sustain seamless and professional service to meet and exceed customer’s expectations by creating strategic relationships between customer and company.

  • Customer facing – to maintain key customer business and relationship with TGF
  • Write and oversee specific customer-orientated standard operating procedures (SOP)
  • Deal with all aspects of forwarding / shipments in relation to the client
  • Review gross profit of client to manage buy / sell rates to optimize profits
  • Prepare Client Implementation Plan and identify and implement process improvements related to the client
  • Review and streamline working processes to enable best practice with lowest resources / financial impact
  • Set up or maintain client profiles, visits and updated quotes / sell rates in related systems
  • Identify trends and opportunities to develop new services and revenue as well as to deliver value for both client and Toll
  • Involve in implementation of new business to ensure correct processes in place


  • Bachelor’s degree or equivalent related experience
  • Minimum of five (5) years’ related experience in the global freight transportation service industry
  • Proficient using Windows Operating System
  • Proficient with use of MS Office Applications (Outlook, Word, and Excel)
  • Knowledge of EDI Operating System
  • Legally authorized to work in the United States without company sponsorship

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Toll Group, USA

Providing Global Logistics