Serves as the primary link between FedEx express and FTN for account/ shipment specific issues. Completes various audit activities, including complex ewsr’s, high duty, abi warnings, abi errors, census rejects, high-entered value, duty verification and any other tasks that fall under the FTN t/b audit functions, FDA audits, abi errors and abi warnings. Records and tracks complex audit issues to initiate corrective action. This includes working with FedEx Trade Networks FDA, tech services and quality assurance groups. Sorts and assigns departmental incoming work and monitor daily workflow to ensure regulatory timeframes are met. Failure to meet these timeframes could cost the company and our customer dollars in potential liquidated damages and additional duty. Refer potential major problems to the manager. Corresponds in writing or by telephone with shippers, clients, and customs or other governmental agencies at all levels regarding required documentation to resolve issues that could result in millions of dollars in liquidated damages or additional duty if left unresolved. Researches and writes claims and protests to customs and border protection (CBP) on behalf of FTN, FedEx, and their customers to resolve issues related to the payment of duties, taxes and valuation. Obtain refunds or tender duties and process in FTN online billing application in conformance with FedEx billing procedures. Gathers information from FedEx/FTN systems for distribution and report building. Produces operational and trend reports for management distribution.
High school diploma/GED. Three (3) years of business experience required, including two (2) years of related experience preferred. Knowledge of cbp and oga regulations and tariff schedules, general import procedures and systems preferred. Ability to work in a time sensitive environment with a high level of accuracy and productivity. Excellent computer skills with the ability to work in a windows environment. Strong communication skills, verbal and written. PAID TRAINING IS PROVIDED.