SR. Air & Ocean Import /Export Forwarding Agent – Charlotte – USA

Job Overview

Job Functions

  • Provide and ensure a high level of customer service by developing and maintaining a strong relationship with customers’ front line personnel in the various operating divisions and subsidiaries.
  • Prepare, analyse, and/or submit documentation to the appropriate parties (agents and clients) in order to ensure they are in accordance with all applicable laws and regulations relating to transportation.
  • Anticipate, identify, and resolve problems which could delay the timely release or movement of freight.
  • Maintain relationships with correspondent brokers, T&B, and other service providers to ensure that agents exceed the customers’ service requirements.
  • Resolve banking and letter of credit problems.
  • Advise customers on payment terms.
  • Resolve billing issues and ensure that invoicing and vendor payments are billed accurately.
  • Complete accurate data input or corrections into computer files.
  • Obtain payment on delinquent accounts and/or complete accounting adjustment forms for review.
  • Develop rates and/or provide quotes for the movement of freight.
  • Research and negotiate Air Carrier and CFS rates.
  • Resolve billing issues on customer’s behalf.
  • Generate special manual reports to meet customer’s needs.
  • Participate in QBR meetings with customers via phone or face to face meetings.
  • Review Letters of Credit
  • Handle ITAR shipments.
  • Coordinate out of gauge shipments.
  • Handle Hazmat shipments
  • Monitor, address, and delegate all iServe Cases
  • Work with management in anticipating and/or identifying any existing problems with regard to workflow and productivity output.
  • Assist with training within the department
  • Assist in account implementation, including development of SOP with customers, operations, and sales department.
  • The incumbent(s) of this position is expected to perform all other related duties as assigned.


  • High school diploma/GED.
  • Strong knowledge freight forwarding or logistics required.
  • Strong customer service, organizational, and communication (written/oral) skills.
  • Strong knowledge of air export regulations, if appropriate, related to export and Schedule B tariff classification.
  • Proficient computer skills.
  • Banking requirements for int’l trade.
  • Regulations regarding dangerous goods shipping & foreign regulations.
  • Familiarity with handling hazardous materials
  • Knowledge of regulations for import/export related to DOT.
  • Basic math skills for conversions to metric and currency evaluations
  • Three (3) years of experience in freight forwarding or logistics or work/field experience.

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