Serve as the key point of contact with the customer.
Focus the sales effort around identifying and fulfilling customer’s current and future needs.
Help identify opportunities where Company services fit the customer’s ongoing business strategy.
Speak with customers by phone or in person and receive instructions for shipment, storing, delivery, or general processing.
Coordinate with warehouse personnel to oversee incoming and outgoing account activities to ensure accuracy, completeness and condition of shipments. Comply with records of orders, adjusts errors and resolves complaints.
Project changes in account activity and plans labor requirements accordingly. Submit written and/or verbal reports on activity and projected labor expenses.
Coordinate billing and special requirements as needed.
Coordinate administration and paper flow of required documents to the dock operations.
Communicate with internal and external customers.
Maintain and assign work flow to dock operations.
Handle, coordinate, and follow up on all special projects.
Follow up on all past due monies related to account.
Prepare daily and monthly KPI reports.
Process shipments via customer portals.
Update and manage proof of delivery, prepare files for billing.
Communicate with Management any concerns and/or issues that may impact the company.
Communicate with Management any ideas and solutions that may benefit the company.
Other duties as assigned.
Position is full-time and on-site.
Directly supervises Account Managers and Customer Service Representatives.
Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; assessing performance; rewarding and disciplining employees; addressing complaints and resolving problems.
We are looking for
Education / Experience
Bachelor’s degree (B. A.) from four-year college or university; or four to six years related experience and/or training; or equivalent combination of education and experience.
Excellent interpersonal and communication skills
Experience in distribution/logistics administration or operations
Experience in over the road inbound and outbound transportation administration or operations
Ability to establish and maintain effective relationships with management staff, employees, and service providers
Exceptional problem solving skills and proven experience of relationship management through business change and growth
Strong analytical and organization skills
Extremely proficient with MS Office programs and strong overall system skills (YMS, TMS, WMS).