Maersk, USA

Sr. Account Manager – West Chester – USA

Job Overview

Essential Duties & Responsibilities

  • Serve as the key point of contact with the customer.
  • Focus the sales effort around identifying and fulfilling customer’s current and future needs.
  • Help identify opportunities where Company services fit the customer’s ongoing business strategy.
  • Speak with customers by phone or in person and receive instructions for shipment, storing, delivery, or general processing.
  • Coordinate with warehouse personnel to oversee incoming and outgoing account activities to ensure accuracy, completeness and condition of shipments. Comply with records of orders, adjusts errors and resolves complaints.
  • Project changes in account activity and plans labor requirements accordingly. Submit written and/or verbal reports on activity and projected labor expenses.
  • Coordinate billing and special requirements as needed.
  • Coordinate administration and paper flow of required documents to the dock operations.
  • Communicate with internal and external customers.
  • Maintain and assign work flow to dock operations.
  • Handle, coordinate, and follow up on all special projects.
  • Follow up on all past due monies related to account.
  • Prepare daily and monthly KPI reports.
  • Process shipments via customer portals.
  • Update and manage proof of delivery, prepare files for billing.
  • Communicate with Management any concerns and/or issues that may impact the company.
  • Communicate with Management any ideas and solutions that may benefit the company.
  • Other duties as assigned.
  • Position is full-time and on-site.

Supervisor Responsibilities

  • Directly supervises Account Managers and Customer Service Representatives.
  • Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
  • Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; assessing performance; rewarding and disciplining employees; addressing complaints and resolving problems.

We are looking for

Education / Experience
  • Bachelor’s degree (B. A.) from four-year college or university; or four to six years related experience and/or training; or equivalent combination of education and experience.
  • Excellent interpersonal and communication skills
  • Experience in distribution/logistics administration or operations
  • Experience in over the road inbound and outbound transportation administration or operations
  • Ability to establish and maintain effective relationships with management staff, employees, and service providers
  • Exceptional problem solving skills and proven experience of relationship management through business change and growth
  • Strong analytical and organization skills
  • Extremely proficient with MS Office programs and strong overall system skills (YMS, TMS, WMS).

More Information

Apply for this job
Share this job

Maersk, USA

Integrated Container Logistics & Supply Chain Services