XPO Logistics

Senior Operations Specialist – Memphis – USA

Job Overview

What you’ll do on a typical day

  • Research over, short and damaged freight (including refused and undelivered freight); process related documentation and resolve errors for quick customer resolution and claim prevention
  • Communicate with customers, operations and vendors as necessary to resolve issues around shipments identified as over, short, damaged, refused or stranded.
  • Effectively use tools related to matching freight, documenting shipment dispositions, etc
  • Develop strong relationships with operational teams at the service center(s) to solve recurring issues
  • Monitor controls of paperwork and processes that impact claims such as timely communication of exceptions on shipper loaded trailers and proper handling of PODs.
  • Track and maintain detailed records for all hazmat to ensure that physical inventory matches electronic inventory; work directly with vendors to ensure that pick-up and disposal of spills and related documentation meets all EPA and OSHA standards.
  • Bill shipments pursuant to applicable tariffs and pricing agreements
  • Work with Cargo Claims Team to ensure specific tasks are completed on daily basis to prevent claims

What you need to succeed at XPO

At a minimum, you’ll need
  • 2 year of operational experience in transportation, warehousing or similar field
  • Strong critical thinking and planning ability; flexibility to work in a fast-paced environment; ability to dive into the details.
  • Excellent verbal and written communication skills; ability to communicate information in a clear and understandable manner
  • Strong computer, typing and 10-key skills
  • Proficiency in Microsoft Office
It’d be great if you also have
  • At least 1 year of experience in OS&D
  • Knowledge of hazardous materials regulations
This job requires the ability to
  • Walk and/or stand for extended periods, up to 4 hours at a time, on a loading dock that is not climate-controlled and may be slippery

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XPO Logistics

We provide pivotal supply chain solutions to the most successful companies in the world