Research over, short and damaged freight (including refused and undelivered freight); process related documentation and resolve errors for quick customer resolution and claim prevention
Communicate with customers, operations and vendors as necessary to resolve issues around shipments identified as over, short, damaged, refused or stranded.
Effectively use tools related to matching freight, documenting shipment dispositions, etc
Develop strong relationships with operational teams at the service center(s) to solve recurring issues
Monitor controls of paperwork and processes that impact claims such as timely communication of exceptions on shipper loaded trailers and proper handling of PODs.
Track and maintain detailed records for all hazmat to ensure that physical inventory matches electronic inventory; work directly with vendors to ensure that pick-up and disposal of spills and related documentation meets all EPA and OSHA standards.
Bill shipments pursuant to applicable tariffs and pricing agreements
Work with Cargo Claims Team to ensure specific tasks are completed on daily basis to prevent claims
What you need to succeed at XPO
At a minimum, you’ll need
2 year of operational experience in transportation, warehousing or similar field
Strong critical thinking and planning ability; flexibility to work in a fast-paced environment; ability to dive into the details.
Excellent verbal and written communication skills; ability to communicate information in a clear and understandable manner
Strong computer, typing and 10-key skills
Proficiency in Microsoft Office
It’d be great if you also have
At least 1 year of experience in OS&D
Knowledge of hazardous materials regulations
This job requires the ability to
Walk and/or stand for extended periods, up to 4 hours at a time, on a loading dock that is not climate-controlled and may be slippery