Senior Key Account Manager – London – UK

Job Overview

 The Role

  • As a Senior Key Account Manager, you will be responsible for maintaining and developing your own client portfolio by proactively managing your allocated accounts, ensuring quality client deliverables are achieved and maximising potential for growth. Positioning the company as a trusted partner in order to achieve greater lock in with the client.
  • Promote and expand the company’s commercial engagement by strategically planning client touchpoints and communication schedules to maximise potential for growth in order to generate additional revenues and lead to sustainable growth.
  • Maintain quality data in Cargo Wise CRM relating to your allocated accounts in order to provide best-in-class service and visibility. This includes accountability for maintaining rate levels, client intelligence records and ensuring accuracy of client facing data.

Key Responsibilities

  • Focusing on retaining, growing and developing existing clients, together with generating new business in line with KPI’s.
  • Ensuring Cargo Wise CRM system is being used effectively to track, monitor, report and strategically plan business opportunities.
  • Setting and maintaining client rates in Cargo Wise, ensuring they are updated as required to avoid expiry.
  • Ensuring quality client deliverables are achieved and service levels met including accurate and legible control towers are sent; overseeing data quality and highlighting issues to operations managers; building bespoke documents and reports as needed.
  • Maintaining client intelligence in Cargo Wise, maintaining up to date information and responding to changes such as client at risk.
  • Setting communication schedules and touchpoints for your accounts, ensuring minimum expectations of 1 proactive call per month and quarterly business reviews are achieved.
  • Play a key role in new business pitches and hold responsibility for the effective on-boarding of new clients.
  • Act as the key interface between the allocated customer and all relevant departments.
  • Resolve any issues and problems faced by your customers and deal with complaints to maintain trust.
  • Proactively assess, clarify, and validate customer needs on an ongoing basis, ensuring we are consistently meeting or exceeding them.
  • Maintaining the revenue and gross profit of each account ensuring they remain profitable, proactively exhausting all additional revenue streams opportunities.
  • Monitor performance of commercial activities using key metrics and reporting.
  • Understand the value drivers of the business and identifying profitable commercial opportunities to grow revenue and market share.
  • Foresee any changes in the landscape and implement strategic management to help the company negotiate such changes. Interpreting market trends and adapting to industry changes.
  • Represent the company externally e.g. at networking events, conferences and exhibitions to enhance and strengthen the company’s profile and optimise all business development opportunities.


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