Senior Customs Entry Writer – Medley – USA


Maintain Operational Excellence
  • Demonstrate mastery and mentor other team members on customs brokerage products’ standard operating procedures (SOP) and best practices
  • Ensure delivery of excellent customer service through fast and accurate processing of entries, professional, precise communication, and coordinating with other departments to resolve inquires
  • Analyze and validate import documentation and data to ensure they are in accordance with all applicable laws and regulations prior to entry submission to U.S Customs and Partner Government Agencies
  • Procuring and coordinating cargo dispatch with preferred carriers, obtaining delivery confirmation and finalizing rates and any assessorial charges
  • Identify and resolve issues that could potentially result in delayed cargo release or final delivery
  • Make recommendations to improve or implement technology solutions to recognize efficiencies and improve net revenue
  • Ensure regulatory requirements are met, and proper documentation exists for all shipments
  • Demonstrate strong decision-making skills and ability to prioritize tasks between daily responsibilities
Facilitate Relationships
  • Serve as the primary CH Robinson customs representative for the customer account base, ensuring prompt response to customer inquiries and follow through on issues until resolution to customer satisfaction
  • Begin to develop the skill to serve as a customs trusted advisor, transitioning from the day-to-day data entry fundamentals to true customs brokerage account management of CHR clients
  • Work effectively in a team environment and collaborate cross-functionally, building relationships with account management identifying client by identifying and proposing process improvement and/or consultative leads
  • Collaborate with support staff and modal departments to ensure import data integrity and compliance with customer SOP
  • Manage collaborative communication between Partner Government Agencies and clients
  • Lead by example when it comes to customer outreach, retention, and expansion
  • Demonstrate proactive, professional, clarity, and reliability to our peers and our customers through verbal and written language
  • Promote a positive working relationship for all team members
  • Gain awareness into customer specific standard operating procedures (SOP) and honor those commitments
  • Adhere to a high level of operational excellence with respect to on time performance, accuracy, and customer service
Other Activities
  • Direct ownership of Customer Standard Operating Procedures and Harmonized Tariff Schedule (HTS) databases for customer account base to ensure full compliance of CBP and customer requirements
  • Manage customer invoicing, process vendor payables and assist with receivables of assigned accounts

Required Qualifications

  • High School Diploma or GED
  • At least 3 years of entry writing experience
Preferred Qualifications
  • Knowledge of Harmonized Tariff Schedule and the supply chain
  • Associate or bachelor’s degree from an accredited college or university
  • Advanced proficiency in Microsoft Office Suite of programs
  • Highly motivated, self-driven, and true ownership of client base
  • Exceptional time management and organizational skills, prioritizing multiple tasks, proven through demonstrated track record
  • Exemplary communication and customer service skills
  • Effectively communicate across functional lines, and at times lead and direct the conversation
  • Flexibility and versatility in logical, methodical and expedient approach to problem resolution
  • Evident attention to detail and ability to analyze data
  • Refined written and oral communication skills
  • Demonstrated track record of taking over accounts and improving quality, process, and relationships
  • Values a diverse and inclusive work environment

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C.H. Robinson

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