Demonstrate mastery and mentor other team members on customs brokerage products’ standard operating procedures (SOP) and best practices
Ensure delivery of excellent customer service through fast and accurate processing of entries, professional, precise communication, and coordinating with other departments to resolve inquires
Analyze and validate import documentation and data to ensure they are in accordance with all applicable laws and regulations prior to entry submission to U.S Customs and Partner Government Agencies
Procuring and coordinating cargo dispatch with preferred carriers, obtaining delivery confirmation and finalizing rates and any assessorial charges
Identify and resolve issues that could potentially result in delayed cargo release or final delivery
Make recommendations to improve or implement technology solutions to recognize efficiencies and improve net revenue
Ensure regulatory requirements are met, and proper documentation exists for all shipments
Demonstrate strong decision-making skills and ability to prioritize tasks between daily responsibilities
Facilitate Relationships
Serve as the primary CH Robinson customs representative for the customer account base, ensuring prompt response to customer inquiries and follow through on issues until resolution to customer satisfaction
Begin to develop the skill to serve as a customs trusted advisor, transitioning from the day-to-day data entry fundamentals to true customs brokerage account management of CHR clients
Work effectively in a team environment and collaborate cross-functionally, building relationships with account management identifying client by identifying and proposing process improvement and/or consultative leads
Collaborate with support staff and modal departments to ensure import data integrity and compliance with customer SOP
Manage collaborative communication between Partner Government Agencies and clients
Lead by example when it comes to customer outreach, retention, and expansion
Demonstrate proactive, professional, clarity, and reliability to our peers and our customers through verbal and written language
Promote a positive working relationship for all team members
Gain awareness into customer specific standard operating procedures (SOP) and honor those commitments
Adhere to a high level of operational excellence with respect to on time performance, accuracy, and customer service
Other Activities
Direct ownership of Customer Standard Operating Procedures and Harmonized Tariff Schedule (HTS) databases for customer account base to ensure full compliance of CBP and customer requirements
Manage customer invoicing, process vendor payables and assist with receivables of assigned accounts
Required Qualifications
High School Diploma or GED
At least 3 years of entry writing experience
Preferred Qualifications
Knowledge of Harmonized Tariff Schedule and the supply chain
Associate or bachelor’s degree from an accredited college or university
Advanced proficiency in Microsoft Office Suite of programs
Highly motivated, self-driven, and true ownership of client base
Exceptional time management and organizational skills, prioritizing multiple tasks, proven through demonstrated track record
Exemplary communication and customer service skills
Effectively communicate across functional lines, and at times lead and direct the conversation
Flexibility and versatility in logical, methodical and expedient approach to problem resolution
Evident attention to detail and ability to analyze data
Refined written and oral communication skills
Demonstrated track record of taking over accounts and improving quality, process, and relationships
