Bolloré Logistics, USA

Senior Customer Service Manager – Marina – USA

Job Overview

  • Salary offer ▵ $75.3k - $95.3k p/a

Job Summary

The incumbent will be part of a larger team within the O&G department in providing seamless and customer-focused solutions to support the achievement of business objectives.

Job Responsibilities

  • To work and manage customer service and documentation support team to ensure deliverables to the customer
  • To act as focal point for all customer’s queries (Commercial / Service related)
  • To act as control tower by managing / monitoring shipments arranged by Network offices. To take over for escalation to customer whenever required
  • To ensure compliance of Customer’s SOPs at all times
  • Coordinate and arrange day-to-day operations and transactions for freight forwarding and other related activities (Arrange bookings with carriers / co-loaders and execute all pertinent shipping documents eg. Commercial Invoice & Packing List, AWB / BL issuance, Permit, COO issuance, Shipping order, trucking instruction, shipping certificate, subsidiary certificate, forwarder cargo receipt, export subsidiary certificate, BIETC, CNCA, COC, ECTN and etc)
  • Manage job file creation, costing and other data entries in Pegasus (in house system)
  • Send timely pre-alerts and shipping advices to customers and Bollore network offices
  • Coordinate dispatch of shipping documents to customers and Bollore network offices
  • Assist for rate sourcing with various stakeholders for services not in the customer’s contract and to quote to the customer for rates acceptance
  • To work with warehouse team to manage Inventory Report and take lead in OSD resolutions by using in house WMS (Prostream)
  • Preparation and submission of OHR, Shipment Status Report and any other reports as required by the customer
  • To work with Regional team for data quality related matters
  • Ensure proper and timely billing / closing of all job files

Team Management

  • Ensure and monitor team compliance to the Bollore’s Code of Conduct and Company’s regulations
  • Ensure team understanding and implementation on Bollore’s Value in daily work behaviours
  • Plan and monitor team performance including give coaching and counselling needed to deliver expected outcomes
  • Plan and monitor team development together with HR Division
  • Ensure updated Job Description availability for the team by coordinating with HR Division
  • Ensure all changes in Department / Section communicated properly to the team

Job Requirements

  • Diploma / Degree preferred
  • Minimum 5 – 7 years’ experience in freight forwarding (seafreight & airfreight)
  • Oil & Gas background preferred
  • Ability to work independently, meticulous, self-motivator and a team player
  • Ability to cope in fast pace environment
  • Proficient in Microsoft Excel
  • DGR trained would be an advantage
  • Possess excellent communication and interpersonal skills

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Bolloré Logistics, USA

Transport logistics services: Bolloré, international solutions global supply chain