Kuehne+Nagel, USA

Sea Logistics Customer Care Specialist (Export) – East Point – USA

Job Overview

Your role

The Sea Logistics Customer Care Specialist supports Customers, external & internal, by providing helpful information, solutions, answering questions, and responding timely and effectively, to the Customer’s requests & concerns. They are the Customer advocate towards the US Operational Care Centre and overseas Customer Care Locations to help ensure that customers are satisfied with the Products & Services provided and their Customer Promise is fulfilled.

Your responsibilities

  • Customer Care and Satisfaction: Proactive advice and consultancy, ensuring Customer satisfaction.
  • Shipment Management Qualification and entry of Customer orders into Operational process.
  • Support Customer Development & Maintenance.
  • Close cooperation with Branch & Area management as well as Sea Logistics operations (OCC) for an enhanced customer experience.
  • Profit Maximization – avoid additional costs & expenses due to internal service failure.
  • Financial Excellence & Development.
  • Quotation Management: Qualification of Customer inquiries, provide KN quotations and updates, set final selling price with individual adjustments within the given price band and in-line with the national leeway in decision-making (front-line Empowerment).
  • Customer onboarding: Inclusion and transfer of customer requirements into Kuehne + Nagel systems (Business & Customer profile).
  • Customer Data Management: Maintenance and integration of customer data in the Kuehne + Nagel Systems.
  • Reporting (refining and reviewing Customer requested reports)

Your skills & experiences

  • High School Degree / Diploma.
  • Bachelors/First University Degree: Supply Chain Management.
  • BU / FU: Sea Logistics (0-2 years), Customer Service (0-2 years), Industry (0-2 years).
  • Analytical, Communication and Conflict resolution skills.
  • Decision Making & Problem solving skills.
  • Positive mindset, empathy, adaptability, ability to use positive and calming language, clear communication, self-control, taking responsibility, patience, active listening skills, attentiveness & time management.

Good reasons to join

We offer competitive compensation, a comprehensive benefits package, employee discounts, tuition reimbursement, excellent training programs and a highly dynamic global work environment. Kuehne+Nagel’s general working model is 4 (four) days office and 1 (one) day remote. However, some positions may offer a different hybrid model depending on the job location, function, etc. The working schedule specific details will be discussed in your job interview. Kuehne+Nagel reserves the right to change or adjust the working model policy.

About Kuehne+Nagel

With over 76000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.

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Kuehne+Nagel, USA