Sea Freight Import Operator – London – UK

Job Overview

Key duties and responsibilities

  • Controlling clients’ import sea freight shipments from origin to destination (FCL’s and LCL’s)
  • Liaising with clients, overseas partners, and suppliers to arrange quick dispatch of cargo
  • Effectively using the Cargo Wise system to create and manage shipments within agreed upon KPI’s
  • Maintaining data quality in Cargo Wise with a focus on providing clients with accurate date within our innovative visibility platform
  • Ensuring all documents and customs clearance information are received and updated in a timely manner
  • Arranging import customs clearance in line with the company AEO procedures
  • Proactively planning and arranging deliveries as per client requirements
  • Problem solving and escalating any issues with arrival of goods which may lead to issues with customer deliveries.
  • Ensuring clients are served in line with their Standard Operating Procedures (SOP)
  • Dealing with client invoicing/job in a timely and accurate manner
  • Building relationship with customers in order to add value to the clients and maximise business opportunities

Experience & Qualities Required

  • 2 years previous import sea freight experience within a freight forwarding company is essential
  • Excellent interpersonal and communications with the ability to deliver best in class customer service.
  • Quick learner with the ability to prioritise workload, meet tight deadlines and maintain focus
  • Excellent problem-solving skills with the ability to successfully manage and find solutions for complex and unexpected situations
  • Knowledge of customs procedures and customs tariff would be an advantage

More Information

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