Europa Worldwide Group

Sales Operator – Belgium – EU

Job Overview

Job Description

  • Be the first point of contact for all matters related to your assigned portfolio of customers.
  • Work with key internal stakeholders such as operations and customs supervisor to obtain delivery status updates for your portfolio of customers within a timely manner.
  • Be responsible to communicate providing updates for customers through either phone or email facet.
  • Manage the customer service cycle from start to finish ensuring that key information required to prepare quotes and process consignments are compliant with HMRC customs for your Road Account Managers.
  • Provide a variety of quotes to your customer to best service their requirements in an ever-changing scenario.
  • Be responsible for ensuring credit limits are managed to an appropriate level and payments and debt is recovered.
  • Ensure that the commodity codes and invoices are correct and processed for dispatched.
  • Ensure that problematic tasks that are held for any reason are rectified in a timely manner.
  • Be proactive in approaching and engaging with existing customers to generate income
  • Respond in a timely manner to problem or concerns from customers within the required turnaround time.
  • Ensure you comply and follow our company values, which we refer to as ‘Our Approach to Business’!

Skills Required

  • Strong, confident personality with a strong customer service background is required.
  • Attention to detail with a passion for customer service is critical to this role
  • Time management skills are essential as are communication (phone and writing) skills
  • The ability to prioritise and to work under pressure of workload is also a necessity
  • A good head for numbers is required.
  • English and Math’s at GCSE level D or above are essential.

More Information

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Europa Worldwide Group

We have a passion for logistics.