The Sales Manager role requires an individual to enhance the customer’s experience by providing best supply chain solutions, address customer’ objections/rejections, and project management skills. This requires the ability to expand customer value to increasing customer loyalty and improving key profitability metrics. Successful candidates are well versed in building relationships internally and externally, in influencing, and in managing change. Much of this individual’s success will be based on their ability to build deep and lasting relationships with clients and internal employees, and customer retention with improved metrics.
Key Job Responsibility
Customer Relation Management
Maintain complete and accurate records of the customer information and sales activity within Salesforce CRM.
Work as a trusted advisor to customer’s sales & operation team based on completely understanding their business and using that knowledge to provide solutions and create competitive advantage.
Stay abreast of competition and industry trends that may impact value proposition to the customer.
Share relevant market trends and provide benchmarking information to customers in order to validate the customer’s competitive position.
Maintain flexibility and adapt strategies with changing customer need
Communication & Value Articulation
Work with operation team to monitor inbound and outbound order processing lead time.
Keep appropriate people across informed of account activities using various forms of communication.
Improve key areas of customer loyalty including business relationship development through joint planning and consistent communication of value.
Analyze and communicate savings, cost avoidance, and potential cost/service tradeoff areas to the customer.
Collaborate with customers in order to support and enhance the company’s position as a key area of differentiation in the customer’s business model and articulate this position with the customer’s management team.
Identify opportunities to leverage the company’s full menu of services and recognize the correct approach to maximize value to the customer and maintain partnership.
Identify and define continuous improvements that drive cost savings and productivity to the customer as well as improved efficiencies for the company.
Plan & source necessary resources to efficiently manage overall business goals.
Clearly define and communicate roles and responsibilities of the account management team to ensure satisfactory customer service & experience.
Organize activities across multiple functional teams on behalf of the customer.
Use internal network to exchange ideas and rally support for account management initiatives
8+ years of experience with Logistics and Supply Chain Management.
Able to demonstrate credibility and integrity to effectively command the respect and trust of key individuals within customer organizations and across.
Strong aptitude for analytics and attention to details.
Proven ability to generate and implement creative & innovative solutions to problems/opportunities.
Experience driving, organizing, and facilitating business reviews and other customer meetings.
Strong client relationship process skills as demonstrated through a track record establishing clear expectations, setting objectives, and bringing multiple parties together to drive key initiatives for the account.