The Inside Sales Manager role is a key member of the DSV Road, Sales Organization. DSV Road Inside Sales Managers are responsible for developing and expanding our North American Customer Base through direct customer sales. Customer Targets range from Transactional and Committed relationships to Contractual partnerships. Inside Sales Managers are trained and empowered to work independently and sell DSV Road’s Suite of Services, including but not limited to, FTL, LTL, Intermodal and myTMS (DSV Road’s online customer portal)
The Inside Sales Manager has the potential to follow freight and client needs based on specific markets. They play an important role in identifying and developing relationships with prospective clients, and existing customers, that typically go beyond a single point solution.
The DSV Road Inside Sales Manager role is an entry level position but has a high degree of autonomy to manage the sales process with the full support of the DSV organization.
Essential Duties & Responsibilities
Creates and maintains a sales pipeline of qualified prospective clients, within a defined geographic territory or industry vertical, to achieve set sales targets
Targets and secures clients that are a match to the ideal product profile, ideal client profile, and are in line with the Company strategy
Present customer with creative, cost-effective transportation solutions through selling DSV Road Suite of Services including, but not limited to:
FTL
Dry, Temp Controlled, Flatbed
LTL
Traditional LTL and Consolidated
Intermodal
Transport Management (TMS)
Specialized trucking (out of gauge, project related)
Engages with Management on target clients and aligns DSV’s services to the prospective customer’s supply chains by means of a sale
Works with DSV Road Operations to establish client sell rates
Reviews and identifies opportunities through the Sales Process to maintain a successful pipeline and achieve sales targets
Maintains the short-term relationship with the client to ensure satisfaction with the solution(s) provided and drives growth with the client
Takes accountability for coordinating the successful implementation of services sold to operations divisions responsible for day to day Commercial and Execution handling
Ensures successful handover of the client to the retention/account development executive to ensure a sustainable long-term relationship
Identifies integrated service offerings by liaising with cross business units for support to create breadth within the client’s supply chains and strategic relationships
Ensure sustainable on-going revenue (SOP, SLA, KPIs and RFQ)
Compiles and delivers proposals and presentations that are current, accurate, and in line with Company standards to secure new business
Performs other duties as assigned
Minimum Required Qualifications
Education / Experience
Bachelor’s degree in Supply Chain, Business Administration or experience in lieu of education
Preferred 2 years industry experience in Domestic Transportation
Agile decision maker with marked effectiveness
Proven track record of significant growth in Gross and Net revenue
Demonstrates excellent verbal, written and visual presentation, communication skills
Skills, Knowledge & Abilities
Computer Skills
Proficient with computers and their programs, including Microsoft Office (Word, Excel, PowerPoint, Outlook, Internet)
Familiar with working in a CRM (Microsoft Dynamics, Salesforce, etc)
Language Skills
English (reading, writing, and verbal)
Mathematical Skills
Intermediate
Other Skills
Persistent in the pursuit of business
Both sales and operationally inclined – can sell as well as deliver
Customer centric approach with Account management experience
Outstanding conceptual thinking skills – ability to formulate creative solutions to address customers’ needs
Excellent relationship building skills from dock managers to the C-suite
Continuous improvement and self-development that benefits individual and others
Strong creative problem solving and analytical skills
Displays good judgment and initiative
Demonstrated ability to work in a matrix environment – must work well across multiple business units
Internally motivated
High integrity
Preferred Qualifications
Working knowledge of Transportation Software – TMS, Brokerage or other – Advantageous
