Yusen Logistics, USA

Sales Manager – Houston – USA

Job Overview

Essential Duties and Responsibilities

New Business Development
  • Develop new business opportunities through collaborating with Yusen worldwide, research, prospect and qualify new opportunities.  This will include customer visits & developing relationships within the defined geographical area, industry, or market.
  • Increase market share within assigned territory or client and achieve assigned financial budget for volume, revenue and profit.
  • Prepare and present proposals, make recommendations for new services, extensions, or enhancements and overcome objections to closure.
  • Handle sales leads from international offices or the other branch in Yusen Americas. Send sales leads to the other offices internationally/domestically as appropriate.
  • Take initiative for periodical tenders in assigned client, territory, industry or market.
  • Successfully close new business and onboard new clients.
  • Expected to meet Sales Targets assigned by management.
  • Support and give coaching for other sales members to develop new business
Maintain and develop existing accounts
  • Increase market share within existing middle-large size customer base.
  • Maintain contact with all clients to ensure high levels of client satisfaction. Resolve sales or delivery issues. Handle and initiate trouble shooting with operation members.
  • Work with customers on service proposals, rate quotations, air/ocean transportation schedules for new destinations. Manage ad hoc pricing requests.
  • Recommend and offer solutions for customer needs regarding regulations, methods of loading, crating, handling freight and special equipment availability. Ensure full understanding of such requirements and service offering.
  • Review & update profitability of existing business and manage the business contract renewal.
  • Support & give coaching for other sales members to maintain business relationship and to expand business.
Coordinate and liaise with Yusen branch operations and customers
  • Ensure the highest level of service by collaborating with branch operations in identifying and resolving problems and leveraging industry expertise and account management experience.
  • May coordinate shipments with shippers, operations, trucker and carriers, on behalf of the Customers.
  • Coordinate with the credit department to establish lines of credit for new accounts and negotiate letters of credit.
  • Provide reports on rates, use of carriers, major operational problems.
  • May assist, communicate and follow-up with other U.S. and foreign offices regarding targeted or joint customers.
  • Proactively establish and maintain effective working team relationships with all branch operations departments.
  • Participates and contributes to the development of educational programs offered to clients.
  • Maintains accurate records of all sales and prospecting activities including sales calls, presentations, closed sales, and follow-up activities.
  • Participate in local business activities and events to gain networking opportunities and to expose the local market to the Yusen brand and value proposition.
  • Involve operation & accounting when Yusen has outstanding or any financial issues with the clients assigned.
 Sales Management
  • In consultation with Regional Sales Manager, VP, Director , or upper management, achieve annual target volume, and P&L for regional/branch sales for assigned accounts or territory or industries.  Expecting much larger responsible target than Sales Manager I.
  • Develop standard operating procedures for major accounts.
  • Attend joint calls with upper management or the other sales staff, and join region/branch sales meetings; collaborate in multi-region/branch sales efforts.
  • Sales Reports are required to submit.


Education & Experience
  • College Degree in a related field plus 3 or more years’ related experience in international shipping or international logistics. An equivalent combination of education and Sales/Sales assistant/Customer service experience may be considered.
  • Strong interpersonal and communication skills (written & oral). Must be able to effectively articulate views both within the Company and externally with clients.
  • Proven client prospecting and relationship maintenance/growth skills and abilities s as this is a key component to this role
  • Ability to develop strategies and tactics to meet existing and new clients’ needs and provide customized solutions.
  • Strong relationship builder and communicator
  • Highly organized and results oriented
  • Demonstrated ability and  flexibility in adapting to a constantly changing environment.
  • An equivalent combination of education and experience may be considered
  • Bi-lingual Language (English and Japanese)


Yusen offers a generous Employee Benefits Package including
  • Medical, Dental, and Vision beginning the 1st of the month following start date
  • 401k with a company match
  • Flexible Spending Accounts, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Tuition Assistance Program, Commuter Benefits, vacation, and much more.

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