Develop new business opportunities through collaborating with Yusen worldwide, research, prospect and qualify new opportunities. This will include customer visits & developing relationships within the defined geographical area, industry, or market.
Increase market share within assigned territory or client and achieve assigned financial budget for volume, revenue and profit.
Prepare and present proposals, make recommendations for new services, extensions, or enhancements and overcome objections to closure.
Handle sales leads from international offices or the other branch in Yusen Americas. Send sales leads to the other offices internationally/domestically as appropriate.
Take initiative for periodical tenders in assigned client, territory, industry or market.
Successfully close new business and onboard new clients.
Expected to meet Sales Targets assigned by management.
Support and give coaching for other sales members to develop new business
Maintain and develop existing accounts
Increase market share within existing middle-large size customer base.
Maintain contact with all clients to ensure high levels of client satisfaction. Resolve sales or delivery issues. Handle and initiate trouble shooting with operation members.
Work with customers on service proposals, rate quotations, air/ocean transportation schedules for new destinations. Manage ad hoc pricing requests.
Recommend and offer solutions for customer needs regarding regulations, methods of loading, crating, handling freight and special equipment availability. Ensure full understanding of such requirements and service offering.
Review & update profitability of existing business and manage the business contract renewal.
Support & give coaching for other sales members to maintain business relationship and to expand business.
Coordinate and liaise with Yusen branch operations and customers
Ensure the highest level of service by collaborating with branch operations in identifying and resolving problems and leveraging industry expertise and account management experience.
May coordinate shipments with shippers, operations, trucker and carriers, on behalf of the Customers.
Coordinate with the credit department to establish lines of credit for new accounts and negotiate letters of credit.
Provide reports on rates, use of carriers, major operational problems.
May assist, communicate and follow-up with other U.S. and foreign offices regarding targeted or joint customers.
Proactively establish and maintain effective working team relationships with all branch operations departments.
Participates and contributes to the development of educational programs offered to clients.
Maintains accurate records of all sales and prospecting activities including sales calls, presentations, closed sales, and follow-up activities.
Participate in local business activities and events to gain networking opportunities and to expose the local market to the Yusen brand and value proposition.
Involve operation & accounting when Yusen has outstanding or any financial issues with the clients assigned.
In consultation with Regional Sales Manager, VP, Director , or upper management, achieve annual target volume, and P&L for regional/branch sales for assigned accounts or territory or industries. Expecting much larger responsible target than Sales Manager I.
Develop standard operating procedures for major accounts.
Attend joint calls with upper management or the other sales staff, and join region/branch sales meetings; collaborate in multi-region/branch sales efforts.
Sales Reports are required to submit.
Education & Experience
College Degree in a related field plus 3 or more years’ related experience in international shipping or international logistics. An equivalent combination of education and Sales/Sales assistant/Customer service experience may be considered.
Strong interpersonal and communication skills (written & oral). Must be able to effectively articulate views both within the Company and externally with clients.
Proven client prospecting and relationship maintenance/growth skills and abilities s as this is a key component to this role
Ability to develop strategies and tactics to meet existing and new clients’ needs and provide customized solutions.
Strong relationship builder and communicator
Highly organized and results oriented
Demonstrated ability and flexibility in adapting to a constantly changing environment.
An equivalent combination of education and experience may be considered
Bi-lingual Language (English and Japanese)
Yusen offers a generous Employee Benefits Package including
Medical, Dental, and Vision beginning the 1st of the month following start date
401k with a company match
Flexible Spending Accounts, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Tuition Assistance Program, Commuter Benefits, vacation, and much more.