Rep Carrier Operations – Plano – USA

Job Duties

• Learn and apply basic brokerage operational knowledge regarding how GEODIS moves freight. This includes knowledge related to modes of transportation, geography and the fundamental aspects of our TMS (MercuryGate)
• Provide assistance to the Carrier Operations Team to vet third-party carriers and set them up with in the RMIS platform
• Contact carriers for daily tracking of in-transit shipments and updating TMS system accordingly
• Ensuring carriers are aware of their appointment times or delivery windows at shippers and receivers
• Determine carrier ETAs for pickup and delivery, flagging any potentially late arrivals to carrier and customer sales reps
• Enter valuable information into the TMS system according to standard operating procedures (dispatching – loaded & empty verification – in transit updates)
• Retrieve Proof of Delivery (POD’s) from third-party carriers as necessary
• Resolve and trouble-shoot for any issues arising during the life cycle of a shipment
• Escalate all issues to Carrier or Customer Sales Reps in a timely manner when necessary
• Provide additional ad-hoc information to carriers as requested, or forward additional carrier requests or concerns to carrier sales rep if necessary
• Other duties as required and assigned

Requirements

• Previous freight brokerage experience preferred
• Ability and availability to work irregular or extended hours including afternoons, nights, weekends and potentially holidays as needed
• MS Office computer skills
• Ability to work well independently, occasionally with minimal supervision, and as part of a team
• Ability to consistently follow existing processes, develops new processes, and maintains required standards, and work with the team to improve them
• Exceptional customer service focus and skills
• Must have a drive to succeed, confidence and superior verbal communication skills
• Organizational and scheduling skills
• Strong negotiation skills