Geodis, USA

Rep Carrier Operations – Plano – USA

Job Overview

Job Duties

  • Learn and apply basic brokerage operational knowledge regarding how GEODIS moves freight. This includes knowledge related to modes of transportation, geography and the fundamental aspects of our TMS (MercuryGate)
  • Provide assistance to the Carrier Operations Team to vet third-party carriers and set them up with in the RMIS platform
  • Contact carriers for daily tracking of in-transit shipments and updating TMS system accordingly
  • Ensuring carriers are aware of their appointment times or delivery windows at shippers and receivers
  • Determine carrier ETAs for pickup and delivery, flagging any potentially late arrivals to carrier and customer sales reps
  • Enter valuable information into the TMS system according to standard operating procedures (dispatching – loaded & empty verification – in transit updates)
  • Retrieve Proof of Delivery (POD’s) from third-party carriers as necessary
  • Resolve and trouble-shoot for any issues arising during the life cycle of a shipment
  • Escalate all issues to Carrier or Customer Sales Reps in a timely manner when necessary
  • Provide additional ad-hoc information to carriers as requested, or forward additional carrier requests or concerns to carrier sales rep if necessary
  • Other duties as required and assigned


  • Previous freight brokerage experience preferred
  • Ability and availability to work irregular or extended hours including afternoons, nights, weekends and potentially holidays as needed
  • MS Office computer skills
  • Ability to work well independently, occasionally with minimal supervision, and as part of a team
  • Ability to consistently follow existing processes, develops new processes, and maintains required standards, and work with the team to improve them
  • Exceptional customer service focus and skills
  • Must have a drive to succeed, confidence and superior verbal communication skills
  • Organizational and scheduling skills
  • Strong negotiation skills

More Information

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