Quality Assurance Coordinator – Austin County – USA

What will you enjoy doing

  • Evaluates data obtained through RTCIS, SAP, DAS, and various other systems and drives improvements and/or corrections as needed
  • Gathers data and develops presentations, delivers presentation to upper management and the customer describing the data and what it means
  • Reviews data generated in support of the Quality Assurance program; prepares reports and summaries based on data
  • Keeps up to date on overall activities of the DC, identifying problem areas and presenting data to support position.
  • Prepares professional reports and correspondence
  • Aides to ensure that quality system requirements are maintained
  • Responsible for various reports including tracking and trending.
  • Monitors DC transactions daily via SAP, RTCIS, and DAS to identify problems and drive resolution
  • Uses RTCIS, SAP, DAS, CSS, GPDB and other required systems to systemically investigate Customer Complaints, Quality Incidents, Quality Alerts and other incidents
  • Performs Hold and Release transactions

What you need to succeed

Qualifications, experience, skills, attributes
  • Essential Functions Must be able to pass any federal/state/local government, airport, or company-required background checks, clearances, and/or drug and alcohol tests.
Knowledge & Skills
  • High School Diploma or equivalent required.
  • Candidate must have excellent written and oral communication skills, commitment to excellence and high standards and strong organizational, problem-solving, and analytical skills.
  • Candidate must be able to effectively communicate with people at all levels and from various backgrounds.
  • Candidate must possess the ability to manage priorities and workflow versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
  • Candidate must have demonstrated Proficiency in Microsoft Office programs (i.e. Word; Excel; Power Point) and must be able to speak, read, write, and understand English.
  • A working knowledge of data collection, data analysis, evaluation, and scientific method and basic competence in DC Operations preferred.
  • Candidate must be able to work independently and as a member of various teams and committees and be able to effectively communicate with the Customer.
  • Proven business acumen skills, ability to handle multiple projects and meet deadlines and good judgment with the ability to make timely and sound decisions required.
  • Candidate must be able to understand any and all safety requirements and cautions.

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