The Project Logistics Specialist is responsible for supporting the overall management and coordination of project freight to achieve client satisfaction. C.H. Robinson Project Logistics’ goal is to develop long term relationships with clients and their contractors by providing excellent service and successfully demonstrating that we are a premier project forwarder through superior performance. The PL Specialist directly supports customer supply chains by helping to move their freight efficiently and effectively. They interact directly with customers to build and strengthen relationships, increase efficiency, and conduct analysis to help customers maximize C.H. Robinson’s technology offerings.
Duties & responsibilities
The duties and responsibilities of this position consist of, but are not limited to, the following
Overall project management and coordination for all project files relating to truck/rail, sea, and air, barge inbound and outbound
Ensure that all Shipment obligations are met and that full client satisfaction is achieved
Rate negotiations, carrier strategy and carrier selection
Set up template for billing and project reports for use by PL Coordinators
Develop account relationships with contacts at multiple levels within the customers’ organizations
Monitor compliance with insurance requirements, reporting and claim settlement
Interface with client representatives when critical issues arise and assess possible solutions
Manage customer expectations through the creation and utilization of SOPs, KPIs, and other account specific metrics
Conduct regular business reviews, leveraging internal analytics and market intelligence to gain customer insights, and understands positive and negative trends in data, to uncover new opportunities for growth, increase sales, and retain and grow the business by presenting strategic solutions to the customer
Travel as directed by the company including onsite work
Compliance with corporate policy for communication, confidentiality
Completion of the 4 Pillars
Fluency in Incoterms 2020
40 hours of logged offsite work (boots on the ground on jobsites)
Design solutions and execute from quote to cash
General understanding of the CH Robinson Project Execution model and work breakdown structure
Other duties or responsibilities as assigned according to the team and/or country specific requirements
Qualifications
Required
High school diploma or GED
Minimum 3 years of experience in ocean and air freight
Must have experience in freight forwarding
Preferred
Bachelor’s degree from an accredited college or university
Ability to travel up to 20% (for offsite Project Logistics Specialist up to 100%)
Ability to work independently and provide onsite management of small to medium projects
Willingness to be onsite for extended periods of time
Ability to work in a fast-paced and deadline-driven office environment
Excellent verbal & written communication skills and phone etiquette
Ability to multi-task, prioritize, and manage time effectively
Exceptional customer service skills and follow up
Proficient in Microsoft Office Suite of programs
Knowledge or coursework in Supply Chain, Logistics and or International Business
Values a diverse and inclusive work environment
Benefits
Your Health, Wealth and Self
Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:
Medical
Dental
Basic and Supplemental Life Insurance
Vacation and PTO time
Paid holidays
Short-Term and Long-Term Disability
Retirement Plan with 5% company matching
Employee Stock Purchase Plan
Charitable Giving Match Program
Plus a broad range of career development, networking, and team-building opportunities
