C.H. Robinson

Project Logistics Specialist – Houston – USA

Job Overview

Position summary

The Project Logistics Specialist is responsible for supporting the overall management and coordination of project freight to achieve client satisfaction. C.H. Robinson Project Logistics’ goal is to develop long term relationships with clients and their contractors by providing excellent service and successfully demonstrating that we are a premier project forwarder through superior performance. The PL Specialist directly supports customer supply chains by helping to move their freight efficiently and effectively. They interact directly with customers to build and strengthen relationships, increase efficiency, and conduct analysis to help customers maximize C.H. Robinson’s technology offerings.

Duties & responsibilities

The duties and responsibilities of this position consist of, but are not limited to, the following
  • Overall project management and coordination for all project files relating to truck/rail, sea, and air, barge inbound and outbound
  • Ensure that all Shipment obligations are met and that full client satisfaction is achieved
  • Rate negotiations, carrier strategy and carrier selection
  • Set up template for billing and project reports for use by PL Coordinators
  • Develop account relationships with contacts at multiple levels within the customers’ organizations
  • Monitor compliance with insurance requirements, reporting and claim settlement
  • Interface with client representatives when critical issues arise and assess possible solutions
  • Manage customer expectations through the creation and utilization of SOPs, KPIs, and other account specific metrics
  • Conduct regular business reviews, leveraging internal analytics and market intelligence to gain customer insights, and understands positive and negative trends in data, to uncover new opportunities for growth, increase sales, and retain and grow the business by presenting strategic solutions to the customer
  • Travel as directed by the company including onsite work
  • Compliance with corporate policy for communication, confidentiality
  • Completion of the 4 Pillars
    • Fluency in Incoterms 2020
    • 40 hours of logged offsite work (boots on the ground on jobsites)
    • Design solutions and execute from quote to cash
    • General understanding of the CH Robinson Project Execution model and work breakdown structure
  • Other duties or responsibilities as assigned according to the team and/or country specific requirements

Qualifications

Required
  • High school diploma or GED
  • Minimum 3 years of experience in ocean and air freight
  • Must have experience in freight forwarding
Preferred
  • Bachelor’s degree from an accredited college or university
  • Ability to travel up to 20% (for offsite Project Logistics Specialist up to 100%)
  • Ability to work independently and provide onsite management of small to medium projects
  • Willingness to be onsite for extended periods of time
  • Ability to work in a fast-paced and deadline-driven office environment
  • Excellent verbal & written communication skills and phone etiquette
  • Ability to multi-task, prioritize, and manage time effectively
  • Exceptional customer service skills and follow up
  • Proficient in Microsoft Office Suite of programs
  • Knowledge or coursework in Supply Chain, Logistics and or International Business
  • Values a diverse and inclusive work environment

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

  • Medical
  • Dental
  • Basic and Supplemental Life Insurance
  • Vacation and PTO time
  • Paid holidays
  • Short-Term and Long-Term Disability
  • Retirement Plan with 5% company matching
  • Employee Stock Purchase Plan
  • Charitable Giving Match Program
  • Plus a broad range of career development, networking, and team-building opportunities

More Information

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C.H. Robinson

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