DHL Global Forwarding (USA)

Operations System Manager – Manchester – USA

Job Overview

Job Description

  • Manages warehouse management system (WMS) functionality and business analytics for a site or network of sites.
  • Understands the WMS database structure.
  • Performs advanced configuration of the WMS.
  • Understands system-specific coding language.
  • Lead sector initiatives to improve WMS functionality.

Business Analytics

  • Coordinates and conducts (as applicable) the collection and analysis of systems and operational data.
  • Provides recommendations to improve efficiency of operations
  • Investigates discrepancies and assists in the design of procedures to reduce/eliminate site impact
  • Coordinate feasibility analyses on processes and equipment, which includes the calculation of cost/benefit, identification of business impacts, and the proposing of solutions
  • Interfaces with the Operations Team to review procedures and maximize site or network efficiencies
  • Possesses an advanced knowledge of SQL
  • Writes advanced queries to include use of sub-queries
  • Performs basic query optimization, indexing, and pivoting
  • Possesses an advanced knowledge of Microsoft Excel
  • Uses advanced functionality (e.g. HLOOKUP, Pivot Tables, Arrays)
  • Records macros and manipulates VBA code
  • Identifies requirements, creates, runs, and manipulates site management and/or customer reports
  • Identifies requirements, develops, and implements analytical tools that identify areas for improving service levels, reducing costs, and enhancing operations.
  • Reviews analytical tools that others develop

Warehouse Activities

  • Fully comprehends warehouse activities and dependencies to design and implement warehouse processes and workflows
  • Interfaces with the operations team to review operating procedures and maximize system efficiencies
  • Contributes to, reviews, and edits the cost model
  • Contributes to, reviews, and edits a warehouse layout with respect to the cost model and customer profile
Technical Support
  • Serves as site or network liaison for internal and external systems-related groups
  • Coordinates technical support for site or network operations and systems
  • Serves as site or network lead for systems implementations and modifications
  • Interfaces with the customer to identify and resolve systems issues and maximize productivity
  • Understands and can execute all site level DHL system change control processes
  • Ability to develop and execute test plans and project plans

Required Education and Experience

  • Bachelor degree in IT similar field or equivalent experience, required
  • 4+ years of transportation or logistics experience, required
  • 4+ years of experience in a similar role, required

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DHL Global Forwarding (USA)