Operations System Manager – Manchester – USA

Job Description

Manages warehouse management system (WMS) functionality and business analytics for a site or network of sites.

Warehouse Management System (WMS)

• Understands the WMS database structure.
• Performs advanced configuration of the WMS.
• Understands system-specific coding language.
• Lead sector initiatives to improve WMS functionality.

Business Analytics

• Coordinates and conducts (as applicable) the collection and analysis of systems and operational data.
• Provides recommendations to improve efficiency of operations
• Investigates discrepancies and assists in the design of procedures to reduce/eliminate site impact
• Coordinate feasibility analyses on processes and equipment, which includes the calculation of cost/benefit, identification of business impacts, and the proposing of solutions
• Interfaces with the Operations Team to review procedures and maximize site or network efficiencies
• Possesses an advanced knowledge of SQL
• Writes advanced queries to include use of sub-queries
• Performs basic query optimization, indexing, and pivoting
• Possesses an advanced knowledge of Microsoft Excel
• Uses advanced functionality (e.g. HLOOKUP, Pivot Tables, Arrays)
• Records macros and manipulates VBA code
• Identifies requirements, creates, runs, and manipulates site management and/or customer reports
• Identifies requirements, develops, and implements analytical tools that identify areas for improving service levels, reducing costs, and enhancing operations.
• Reviews analytical tools that others develop

Warehouse Activities

• Fully comprehends warehouse activities and dependencies to design and implement warehouse processes and workflows
• Interfaces with the operations team to review operating procedures and maximize system efficiencies
• Contributes to, reviews, and edits the cost model
• Contributes to, reviews, and edits a warehouse layout with respect to the cost model and customer profile

Technical Support

• Serves as site or network liaison for internal and external systems-related groups
• Coordinates technical support for site or network operations and systems
• Serves as site or network lead for systems implementations and modifications
• Interfaces with the customer to identify and resolve systems issues and maximize productivity
• Understands and can execute all site level DHL system change control processes
• Ability to develop and execute test plans and project plans

Required Education & Experience

• Bachelor degree in IT similar field or equivalent experience, required
• 4+ years of transportation or logistics experience, required
• 4+ years of experience in a similar role, required