Operations Supervisor – Savannah – USA

Key responsibilities

• Reviews inbound appointment log and open order report each day in order to plan work activities.
• Plans inbound and out bound schedules accordingly to meet customer metrics.
• Determines staffing needs based on work load and schedules staff accordingly.
• Assigns workers to specific duties based on work load and shipping schedules.
• Reviews and updates operational procedures as necessary and ensures they are communicated to and understood by the warehouse associates.
• Tracks productivity and qualifies performance by individual, function, and department.
• Works with Inventory Control to ensure the highest level of inventory accuracy possible.
• Manages payroll of department.
• Advises employees on handling of items received, stored, and shipped; methods and use of equipment in handling, storing, maintaining, and shipping stock; and related problems.
• Traces history of items to determine reasons for discrepancies between inventory and stock control records and recommends remedial actions to resolve discrepancies.
• Determines work procedures, prepares work schedules, and expedites workflow.
• Issues written and oral instructions.
• Ensures that proper safety procedures are followed.
• Maintains harmony among workers and resolves grievances.

Supervisory Responsibilities

• Directly supervises 20+ employees in the area of Operations. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

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