Operations Supervisor (Lead Logistics) – Austin – USA

Essential duties & responsibilities

• Manages and aligns customer’s expectations with deliverables defined in the project scope document(s).
• Delivers (implements and manages) targeted project savings and develops appropriate tools to monitor performance in a defensible, accurate manor.
• Accepts complete accountability for customer savings, operations execution and satisfaction.
• Achieves sufficient customer satisfaction to justify favorable reference and contract renewal.
• Assists Manager, Accounts in account or project launches.
• Recruits and trains necessary on-site management, logistics coordinators and assistants.
• Identifies and quantifies potential supply chain improvements.
• Manages organizational issues involving customer’s various functional areas and multiple plant locations.
• Manages carrier relationships and assist in the contracting process.
• Facilitiates weekly operational meetings with customer, including specific project of task meetings
• Publishes weekly operating report to walk customer through weekly
• Ability and flexibility to travel as required.
• Performs other duties as assigned

Supervisory responsibilities

• Supervision and development of direct reports and non-direct reports.
• Share department account goals with the team and maintain assessments planning and development
• Ability to hold oneself and others accountable.

Minimum required qualifications

Education / Experience 

• Bachelor’s Degree in Logistics, Industrial Engineering, a related field, or experience in lieu of education.
• A minimum of 3 years substantial relevant experience in Account Management.
• A minimum of 1 years managing a multi-function/location team.

Skills, knowledge & abilities

Computer Skills

• Proficiency with Microsoft Office suite (Excel, Word, Access, and PowerPoint).

Language Skills

• English (reading, writing and verbal)

Mathematical Skills

• Intermediate mathematical skills

Other Skills 

• General industry knowledge of common carrier contracts, freight payment and audit processes and supply chain engineering.
• Proven track record of management. 3PL a plus.
• Ability to develop and manage remote teams.
• Demonstrated leadership and employee development skills — a “mentor”.
• Project management skills and the ability to manage and motivate all levels in the organization.
• Strong interpersonal, presentation and written/verbal communication skills.
• Ability to work independently and as part of a team.
• Knowledge of the customer base and system capabilities is critical.
• Strong interpersonal skills that promote team building and associate development are required.
• Strong work ethic and patience.

Preferred qualifications

• 5+ years of Logistics experience.