The Operations Supervisor – Distribution Centre is responsible for overseeing and coordinating warehouse activities such as shipping and receiving, maintaining an open dialogue with customers, storing, maintaining inventory levels, ordering, supervising employees and reporting any issues to management.
Job Duties
Coordinates daily activities within the distribution centre
Supervises staff and directs work as they execute activities related to order fulfillment, order management, inventory management, stocking, material handling, equipment usage, and related needs
Prepares work schedules and reacts quickly and effectively regarding unexpected labor needs
Manages labour hours and payroll in electronic timekeeping system
Interviews and trains prospective and new team members
Supervises business support staff development including appraising performance, rewarding employees; addressing complaints and resolving problems
Ensures team understands and works toward performance goals
Recommends process improvements within the warehouse or distribution centre
Reviews records for accuracy of information and compliance with established procedures, and to determine adequacy of stock levels
Ensures compliance to all company and customer policies and procedures including safety
Schedules work for special and periodic inventories
Traces history of items to determine reasons for discrepancies between inventory and stock control records and recommends remedial actions to resolve discrepancies
Assigns duties and examines work for exactness, neatness, and conformance to policies and ISO9002 procedures
Studies and standardizes procedures to improve efficiency of team.
Prepares reports for leadership
Assists in maintaining the physical properties of the warehouse
Submits weekly, monthly and other special services billing to customer services representatives
Supervises employees in distribution centre operation in accordance with the organization’s policies and applicable laws
Other duties as required and assigned
For food accounts, incumbent is responsible to report food safety problems to senior management to initiate action
Requirements
High school diploma or GED (General Education Diploma) equivalent
Minimum 3 to 5 years related warehouse and/or distribution center experience
1 year of supervisory experience preferred
Experience with warehouse equipment
Experience with warehouse management systems
Experience with labour management systems
PC literate with experience with Microsoft Outlook, Word and Excel
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manual
Ability to write routine reports and correspondence
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
