DSV USA

Operations Manager – Wayne – USA

Job Overview

Summary

Operation Manager manages and deploys the operational strategy, business processes, and systems for overall operations, including order fulfilment, warehousing, inventory management, and shipping. Communicates and monitors production and sets performance targets at the team and individual level for all operation-related functions that align with company objectives and are within regulatory guidelines. Being an operations manager utilizes data-drive analytical tools and systems to continuously monitor operations, identify inefficiencies, and develop optimization strategies. Troubleshoots and resolves escalated operational issues. Also ensures employees adhere to industry safety protocols and comply with OSHA (Occupational Safety and Health Administration) regulations. People management responsibilities include but are not limited to hiring, ensuring employees receive effective training, conducting performance evaluations, conflict resolution and senior leadership development.

Essential duties & responsibilities

  • Ensures the development of systems and procedures for managing operations, equipment, and products in a safe and profitable manner in accordance with company policies, guidelines, and procedures.
  • Manages operations to meet productivity and service goals.
  • Complies with terms outlined in sites operating agreement with the client.
  • Implement and report on-going cost savings measures. Provide ideas and suggestions for more efficient operations.
  • Meets all client specified KPI’s, and comply with system requirements.
  • Manages the operations to achieve objectives and client satisfaction
  • Effectively communicate and encourage team by using proper motivational techniques
  • Create agendas to fairly supervise, counsel, and (where needed) discipline team members.
  • Creates leadership development plan and reviews often through regular check ins
  • Reviews pending jobs or trends, plan for reorganization of warehouse space, and needed changes in levels of supplies, equipment, or staffing needs.
  • Keep General Manager abreast of potential situations and issues that require action on a daily basis.
  • Deliver results by leveraging talent with task
  • Continuously motivate Supervisors and leadership team to ensure client satisfaction
  • Provides ongoing growth and development opportunities for team members
  • Provides input and conduct annual performance reviews for team members
  • Supports adherence to Standard Operating Procedures (SOPs).
Management Information Systems

Ensures all team members are professionally trained and efficient in the required information systems (including WMS (Warehouse Management System) systems) to meet company and client objectives and facilitate the efficient operation of the facility. Remains knowledgeable regarding changes in hardware and software technology. Develops proficiency in client systems.

Customer Service

Manages high level customer service standards for all functions. Assures that client accounts receive the required level of operational and administrative support. Maintains appropriate contact with all functions and responds to requests when required. Attends meetings with key customers to discuss any customer issues. Coordinates management of supplier/customer visits to the site. Promotes a positive relationship with clients by providing excellent customer service.

Strategic Input

Liaison with top management. Assist in the development of strategic plans for operational activity. Implement and manage operational plans.

Equipment & Facilities

Liaison with training and maintenance teams to ensure existing programs for maintaining company standards of sanitation, maintenance, security, housekeeping, safety, and equipment including material handling equipment (MHE) are being followed and enforced. Keeps informed of relevant recent technology and makes recommendations as applicable.

Safety

Achieves company goals in terms of injury frequency ratings (IFR) and other safety metrics by establishing a proactive and participative safety culture within the operations. Audits warehouse daily for compliance with safety, security, and quality principles and rules. Maintains a clean, neat, and orderly work area. Ensures all federal, provincial, or other statutory requirements are adhered to within the parameters of Health and Safety.

Minimum required qualifications

Education / Experience
  • College degree preferred, high school diploma or general education degree (GED) required
  • 3 years’ experience working in a logistic/distribution/relevant environment.
  • 5+ years’ experience in a managerial role

Skills, knowledge & abilities

Computer Skills
  • Proficient in Microsoft Office (Excel, Work, and Power Point)
  • WMS functions
Language Skills
  • English (reading, writing, verbal)
  • Business communication
Mathematical Skills
  • Basic to intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing, and distributing client products.

Additional Requirements

  • Strong attention to detail accuracy and accomplish job task in a timely manner
  • Excellent organizational and personnel skills
  • Strong leadership, supervision, and planning skills
  • Able to work flexible schedules, including nights and weekends, as required by the operation
  • Participate in established cross training metrics activities with the opportunity to improve their knowledge in multiple areas/departments and be able to assist as a back-up when the need may arise.
  • Must be able to effectively adapt to change and thrive in a stimulating, fast-paced work environment.

More Information

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