CEVA Logistics, USA

Operations Manager – Liberty – USA

Job Overview

Your role

Accountable for leading, directing and managing inbound and/or outbound site operations to ensure consistent high level service quality and customer satisfaction, profitable, cost efficient operations, and compliance with company policies and procedures, ISO standards and Sarbanes Oxley requirements, and other regulatory guidelines.  Models and acts in accordance with our guiding principles and core values.

Must have: functional experience in multiple supply chain service lines (transportation, warehousing, LLP, etc.)

What are you going to do?

  • Maximize profitability through superior customer service, effective and prompt communications and follow-up on all pending matters with the customer.
  • Manage on-site parts follow-up team to ensure the right parts arrive at the right time to meet production
  • Plan and monitor daily staffing schedules, and adjust accordingly to ensure adequate staffing levels that support operational demands and business objectives.
  • Ensure directives, rules and procedures are communicated to all operations’ staff.
  • Utilize superior communications skills to motivate staff and develop effective working relationships with peers, executives and clients.
  • Manage and oversee administrative functions to ensure all paperwork is processed efficiently and in a timely manner and meets all compliance requirements.
  • Train and certify new employees on all performance standards.
  • Personally coach, train and mentor direct reports and provide career development opportunities through training and quality management activities.
  • Conduct annual performance reviews for all staff within department and address all employee performance problems promptly and directly in accordance with CEVA personnel policies and procedures.
  • Areas of responsibility and coordination consist of, but not limited to, inbound shipment of parts and outbound shipments of final product and all the various utilized to perform such work (Suppliers, 3PL’s, Carriers, etc.)
  • Transportation management, including carrier or fleet management, load building and tracking
  • Inventory management controls to ensure banks, min, and max requirements are being met for inventory levels
  • Monitors supply chain exception management alerts to optimize value delivered to the customer.
  • Financial, including procurement, metrics and invoicing for inbound logistics
  • Coordinating suppliers – on time shipping to schedule, quality issues, overall supplier performance and KPI’s
  • Carrier and Performance tracking and KPI’s
  • Understand freight flows and customer business rules and expectations to solve complex customer supply chain challenges.
  • Quickly resolve any operations issues to eliminate production loss or transportation service failures & proactively communicate with customer.
  • Optimizing transportation operations
  • Network, from site and mode selection to routing and realignment
  • Synchronizing inbound logistics and outbound logistics flows

What are we looking for?

  • Strong understanding of operations and supporting technology, especially web based applications.
  • Knowledge of Transportation Management and systems.
  • Experience and/or understanding of:
  • Automotive manufacturing process and assembly lines.
  • Material flow planning and execution of a PFEP (Plan For Every Part).
  • Basic understanding of sequencing and metering (automotive inbound)
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
  • Ability to write reports, business correspondence, and procedure manuals.
  • Capable of communicating and interacting effectively with multi-functional and diverse backgrounds.
  • Effective presentation and facilitation skills
  • Intermediate proficiency in Microsoft Office, internet, web-based and job specific software applications.
  • Demonstrated experience in managing the financial aspects of the department (purchasing, budget preparation and review, financial reporting and monitoring expenses.)
  • Demonstrated leadership skills in influencing departments and implementing and managing change.
Demonstrated skills in
  • Planning, organization and managing multiple projects and setting priorities.
  • Project management methodologies and management of multiple projects.
  • Change management principles and application, problem analysis and definition, risk alternative evaluation and problem resolution methods.
  • Collaborative decision-making skills.
Ability to
  • Identify and understand issues, problems and opportunities; comparing data from different sources to draw conclusions.
  • Explore alternatives and positions to reach outcomes that gain support and acceptance from all stakeholders.
  • Maintain stable performance under pressure or opposition; handling stress in a manner acceptable to others and the organization.
  • Uses appropriate methods and flexible interpersonal style to help build cohesive team to facilitate the completion of team goals.
  • Skilled in delegation of authority to effectively meet organizational and strategic goals.
  • Leads by example, putting customers first. Develops and sustains positive business relationships.
  • Must be able to read, write, and communicate fluently in English.
  • High School Diploma or GED.
  • Bachelor’s Degree in Transportation, Logistics, Supply Chain Management, or equivalent work experience.

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CEVA Logistics, USA

Making business flow