The General Manager is responsible for leading the contract(s) and all employees in the growth and development of additional business opportunities with existing customer. Ensure ongoing customer service and maintaining customer relations by focusing on the contract’s daily operations based on the needs of the customer.
What are you going to do?
Ensure ongoing customer service and maintain customer relations through focusing on the contract’s daily operations based on customers needs.
This is accomplished through daily communications with the customer to discuss service needs and potential problems.
Responsible for attainment of profit objectives of contracts, provides financial analysis and decision making for customer.
Responsible for the organic growth and development of additional business opportunities with existing customer.
Ensure safety, maintain quality, establish and monitor cost control programs.
Lead and foster creative problem solving, develop positive and professional relationships with customer and within contracts.
Work with government departments, social groups, etc.
Provide leadership in coaching, mentoring, personnel selection, professional development.
Oversee operations management within the company guidelines.
Oversee operations schedule and staff in anticipation of customer needs. Oversee the staffing needs of contract to assure sufficient labour to meet the customer’s requirements and control costs.
Provide support and guidance to hiring manager.
Manage the contract staff to assure continued quality service by writing procedures, testing hiring and training managerial and operational personnel.
Maintain corporate productivity and quality award programs to recognize outstanding performance.
Encourage use of Performance Management system in all facets of the operation.
Maintain the contracts quality performance objectives through the continuous improvement processes.
Train managers and other personnel strategically in all areas that will help them achieve the contract goals and objectives and satisfy the customer.
Primary Duties and Responsibilities (Continued)
Establish ongoing programs to ensure continuous improvement. This includes the use of Kaizen, LEAN, and the EQS program to maintain quality performance.
Motivate the workforce through Performance Management program; encourage input from employees through Employee Involvement Groups; and reward for continuous performance using award programs.
Establish and monitor cost control programs, including annual budget development, monthly P&L review, payroll, and cost analysis. Through the use of Performance Management projects, guide managerial staff to monitor and control costs on a weekly basis.
Day to day administration of contract, including: preparation of customer related performance reports and other correspondence; requests from vendors, general office and contract employees; and all other items that fall within managerial scope of responsibility.
Negotiate and enforce collective bargaining agreement where applicable.
Negotiate resolutions pertaining to conflicts in the workplace.
What are we looking for?
Bachelor’s Degree in Logistics, 3PL or Transportation is required.
Master’s Degree is preferred.
At least 10 years’ experience and expertise in operations and business management is required.
Must be able to read, write and speak English fluently.
Ability to communicate and interact effectively with multi-functional and diverse backgrounds.
Exceptional written and oral communication skills including the ability to persuade, influence, negotiate, and make formal presentations in meetings and training environments:
Proficiency in Microsoft Office, internet, web-based and job specific software applications.
General management skills around revenue, budgets, EBITA, people skills, customer service skills, fixing operational problems.
Experience leading large number facilities, geographically dispersed working through people, retaining and growing business.
Excellent planning, time management, collaboration, decision making, and organization skills.
Ability to develop short and long-range project planning and effectively communicate information to diverse work groups.
Experienced in project management methodologies with a focus on managing solution driven strategy plans to achieve goals.
Strong interpersonal skills including diplomacy and patience.