Operations Coordinator – Eden Prairie – USA

Responsibilities

• With a focus on quality and efficiency, create orders, activate shipments, build and assign loads, schedule appointments, track and trace shipments, generate invoices and payments, reject and cancel orders, and update and resolve events
• Leverage C.H. Robinson’s global technology platform, Navisphere, to validate and ensure the accuracy of load data
• Monitor task boards and assigned email accounts to respond to customer and carrier requests
• Respond to customers with a sense of urgency to provide an excellent customer experience

Required Qualifications

• High School degree or GED equivalent
• Minimum 2 years of call center customer service or transportation/logistics experience
• Ability to work evenings and/or weekends (select roles only)

Preferred Qualifications

• Values a diverse and inclusive work environment
• Proficient in Microsoft Office Suite of programs
• Demonstrated communication, prioritization, and time management skills
• Prior work experience that required attention to detail and accuracy
• Bachelor’s degree or continued education