Operations Coordinator – Air Export Operations

Location: Heathrow, UK
Salary Range: Up to £41,000 plus shift allowance
Work Schedule: 4on4off Shift Pattern

We are currently seeking a detail-oriented and process-driven Operations Coordinator to manage our Air Export Operations from start to finish in a 4on4off shift pattern. This role is perfect for someone who thrives in a fast-paced environment and is familiar with the intricacies of air freight logistics, including customs procedures.

Key Responsibilities:

  • Coordinate all aspects of air export shipments, ensuring timely and accurate movement of freight and information.
  • Liaise with clients, carriers, and third-party agents to ensure smooth operations and customer satisfaction.
  • Prepare, handle, and process documentation – including but not limited to bills of lading, shipping instructions, and hazardous materials documentation in accordance with regulations.
  • Comply with all applicable laws, regulations, and company policies regarding export processes.
  • Perform accurate customs clearance procedures; understand and adhere to specific country regulations and requirements.
  • Proactively track and trace shipments, communicate status updates to clients and internal stakeholders, and resolve any issues that may arise during transit.
  • Handle invoicing, billing, and other administrative tasks associated with export shipments.
  • Work collaboratively with sales and customer service teams to ensure alignment on customer requirements and service execution.
  • Provide exceptional customer service, including timely responses to inquiries and problem resolution.
  • Continuously look for ways to improve operational efficiencies within the export process.


  • Proven experience in freight forwarding or a similar logistics role, with a specific focus on air export operations.
  • Solid understanding of customs regulations and procedures.
  • Excellent organizational skills and attention to detail.
  • Strong communication and customer service skills, with the ability to manage multiple tasks simultaneously.
  • Proficiency in freight management systems and Microsoft Office Suite.
  • Ability to work independently and as part of a team.
  • A flexible approach to work and the ability to adapt to changing business needs.


  • Competitive salary package up to £41,000 plus shift allowance reflecting experience and qualifications.
  • Opportunities for professional growth and development within the company.
  • Dynamic and supportive work environment.

If you are passionate about freight forwarding and have the skills to manage export operations effectively in a 4on4off shift pattern, we would love to hear from you. Please submit your resume and a cover letter outlining your relevant experience and why you are the best fit for this role.

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