Apex Logisitcs, USA

Operations Associate (Air/Ocean) – California – USA

Job Overview

  • Salary offer ▵ DOE


Seeking EXPERIENCED for an air/ocean customer service representative with ability to deal with directly customers and follow each customer’s SOP.

Essential duties & responsibilities

  • Collaborate with other departments as necessary to meet customer requirements, to take advantage of sales opportunities or, in the case of shortages, to minimize negative impacts on a business;
  • Develop an understanding of customer’s needs and take actions to ensure that such needs are met;
  • Establish task priorities, scheduling and tracking work assignments;
  • Maintain and develop positive business relationship with a customer’s key personnel involved in or directly relevant to a logistics activity;
  • Protect and control propriety materials;
  • Co-ordinate and facilitate cross training within the customer service department;
  • Oversee and ensure proper tracking and tracing shipment for NVOCC and CHB clients, keeping customers well informed of any updates;
  • Take incoming phone calls and respond to issues quickly and accurately;
  • Billing on time, zero demurrage mind set, detention, exam fees and etc.;
  • Must have a good computer data entry skills, word, excel and Microsoft office

Work experience required

  • 1+ years of freight forwarding experience will be a plus;
  • Bilingual Language is a MUST (ENGLISH/MANDARIN)
  • Ability to work efficiently under pressure and fast pace
  • Knowledge of geographical area;
  • Maintain relationships with correspondent brokers, agents;
  • Resolve banking and letter of credit problems, billing issues with customer’s and ensure on time invoicing and vendor payments are billed accurately;
  • Pro-active approach to problem solving. Able to work independently and in a team environment. Excellent interpersonal and communication skills, verbal and written;
  • Must show strong commitment to working procedures;
  • Ability to use logic and reason to identify the strength and weaknesses of alternative solutions, and to give full attention to what other people are saying;
  • Ability to identify complex problems and review related information to develop and evaluate options and implement solutions, and to monitor or assess performance of yourself, other individuals, or organizations to make improvements or take corrective action;


Apex offers a competitive benefit package including medical, dental, and vision insurances, Flexible Spending Account, Life Insurance, 401K, and Paid Time Off.

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