Operational Account Manager – Doral – USA

Essential duties & responsibilities

  • In-depth business process and supply chain analysis to identify weak points and opportunities for improvements
  • Continuously work to identify and close additional business opportunities for Hellmann. Communicate and align all new business opportunities for the assigned customers with Commercial Management
  • Setup customer within the different Hellmann IT systems to ensure operational handling and visibility (track & trace) in cooperation with the Customer Implementation & Business Process teams
  • Establish operational SOPs for all Products (Air, Ocean, Domestic, and Contract Logistics) and monitor compliance
  • Ensure that all customer related reports are provided timely which may include working with IT and Quality to develop new reports as needed and that the correct information as required by the customer is captured
  • Forecast revenue and volume developments for the managed customer portfolio
  • Monitor Key Performance Indicators and perform root cause analysis and implement corrective actions where necessary
  • Responsible for Gross Profit growth and enhancement for the assigned customer portfolio according to the current year’s target plan
  • Schedule and manage regular business review meetings with the customer, developing Power Point presentations and leading the implementation of any required changes or improvements
  • Assist Pricing Teams and/or Commercial Lead with RFQs
  • Manage the assigned accounts receivables and DSO on an ongoing basis
  • Review, analyze, and provide feedback to Hellmann Management on scope of work, risk assessments and financial performance
  • Work on opportunities like Lane Optimization, Air Sea Programs, E-Billing, Consolidation Studies, Container Utilization Studies, Packaging Studies and other Value Added Solutions
  • Escalate service issues and other unresolved issues to the management team until acceptable resolution is reached
  • Perform other duties as assigned


  • Bachelor’s degree (B.A.) in business or related field or equivalent work experience
  • Minimum seven years overall freight forwarding experience with a focus on account management
  • 2 to 4 years customer facing or key account management experience preferred
  • Aptitude for sales and experience managing customer expectations
Knowledge, skills & attributes
  • Financial acumen to drive account management strategy
  • Results-oriented – drives strategy and execution
  • Leadership – demonstrates professionalism
  • Customer-focused
  • Organization skills
  • Time management and prioritization
  • Adaptable / flexible to high-pressured environment
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), Email, and Internet
  • Strong written and verbal communication skills in English in order to present information to internal customers and management in a professional setting
  • Analytical skills / problem-solving ability
  • Presentation skills
  • Strong negotiation skills
  • Knowledge of Hellmann products, and Partner network preferred

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