DB Schenker, USA

Ocean Support Specialist – USA

Job Overview

Position Description Summary

The primary function of the work-stream and of the role of Ocean Support Specialist is to ensure and enable day to day operational stability and standardization across network.

Principal Accountabilities

  • Support
  • Provide onsite and remote support to operational staff in all process and core system related areas
  • Act as triage for all service failures, analysis of root cause, determine and ensure corrective action plans are executed
  • Establish Super User Network in Region
  • Establish and execute operational continuous improvement program
  • Deployment support for TOM@Ocean initiative * * A. Testing & Training
  • Perform User Acceptance Testing against releases of core systems and/or new operational tools
  • Identification of functions and offices/users where additional training required
  • Creation/Validation of all operational training materials and user guides
  • Organize and conduct both in class and webinar trainings * * B. Governance
  • Ensure regional adherence to global SOP and operational guidelines
  • Documentation of regional SOPs and workflows
  • Define process metrics, measures and establish baselines for on-going operational reporting
  • Perform Operational Audits The individual in this position must be capable of performing all of the essential functions with or without a reasonable accommodation.

Knowledge & Skills

  • Bachelors/Masters Degree preferably in Transportation and Logistics or equivalent technical degree
  • Solid understanding of Ocean Freight Operations
  • Strong analytical, critical thinking skills and research capabilities
  • Proactive, positive, enthusiastic and self-driven
  • Strong business acumen, attention to details and strong organizational skills
  • Understanding of Supply Chain Logistics / Freight Forwarding industry
  • Solid working knowledge of TANGO and other core Schenker Tools
  • Solid working knowledge of Microsoft Excel, PowerPoint and Word
  • Strong oral, written and presentation skills. Able to communicate effectively with all levels of the organization.
  • Experienced in analysing and documenting business processes and work flows.
  • Experienced in delivering well-organized and effective presentations and training.
  • Quality management or project management is considered an asset


401(k), Dental, Direct Deposit, Holidays, Medical, Vision

Our offer

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

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DB Schenker, USA

Global Logistics Solutions & Supply Chain Management