DB Schenker, USA

Ocean Import Supervisor – Newark – US

Job Overview

Position Description Summary

  • Responsible for providing high level of support and supervision to ocean import department by managing the daily activities of the ocean import team.

Principal Accountabilities

  • Ensure outstanding service to ocean import team by training, coaching and managing associates within team, overseeing workflow and work prioritization and by communicating directly with team
  • Resolve workflow and special processing issues by maximizing productivity and resource allocation and by analysing problems and communicating ideas and solutions to other supervisors and managers
  • Ensure regulatory compliance by administering company policies and procedures and by establishing audit procedures
  • Keep internal and external customers updated in regards to the arrival of shipments, any delays of their cargo, and when their shipments are available for pick up and/or delivery.
  • Initiate and maintain customer master profiles in order to have correct information on hand in order to offer consistent service.
  • Maintain close liaison with the U.S. Customs Service and other government agencies for various specialized U.S. Customs clearance requirements.
  • Communicating information and instructions to/from vendors.
  • Researching and resolving operational problems.
  • Train new hires on departmental processes and procedures.
  • Review all documents, contact all first-time customers, perform credit checks, and handle other tasks as needed.
  • The individual in this position must be capable of performing all of the essential functions with or without a reasonable accommodation.

Knowledge & Skills

  • This is a supervisory position.
  • Bachelor’s degree or equivalent strongly preferred.
  • Generally prefer 2 years of related supervisory experience.
  • Exceptional interpersonal and analytical skills required.
  • Knowledge of Word and Excel.
  • Knowledge of general freight forwarding terms and standards.
  • Knowledge of U.S. Customs Regulations and Harmonized Tariff Schedule.
  • Basic knowledge of accounting functions and relative information retrieval.


401(k), Dental, Direct Deposit, Holidays, Medical, Vision

Our offer

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

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DB Schenker, USA

Global Logistics Solutions & Supply Chain Management