DHL Global Forwarding (USA)

Ocean Import Specialist – North Charleston – USA

Job Overview

Key Responsibilities

  • Creates/confirms transport order to ensure delivery of the shipment to the final customer
  • Performs booking and booking optimization
  • Prepares, controls and distributes all required Import documents to counterparts (carrier, consignee, supplier, etc.) and then checks responses from counterparts and finalizes validation of required documents
  • Follows-up on shipment status in the Import/Export area; identifies incidents and ensures resolution of incidents
  • Supports Customer Service in the incident and exception management resolution
  • Maintains excellent relationships with suppliers
  • Is responsible for identifying performance issues of suppliers, and proposes solutions to improve/correct performance
  • Performs IT systems related tasks to provide up to date information on shipment

Skills and Qualifications

  • 2+ years’ experience with Ocean Imports required.
  • Must be able to work, communicate, and resolve problems that arise in the movement of product into/out of the US
  • Attention to detail and excellent oral and written skills required, some customer service experience desirable.
  • Proficient in Microsoft Office including Outlook, Word, and Excel

We are proud of our history and what we have created, a global market leader with 30,000 passionate employees. Our aspiration is to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF, because we have:

  • The largest global network with more than ~30,000 passionate employees
  • The most efficient processes and fastest response times
  • The best solutions and best customer service

Our VisionThe Logistics Company for the World
Our Mission: Excellence. Simply Delivered.
Our Purpose: We connect people, improving their lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

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DHL Global Forwarding (USA)

FORWARDING EXPERTS WITH GLOBAL REACH & LOCAL KNOWLEDGE