Apex Logisitcs, USA

Ocean Import Representative – Rancho Dominguez – USA

Job Overview

Position Summary

Seeking ocean operations representative with ability to deal with directly customers and follow each customer’s SOP.

Major Duties and Responsibilities

  • Ensure accurate and timely data entry into our operating system
  • Track and trace shipments as required
  • Utilize Process Monitors and Workflows on daily basis
  • Ensure timely movement and delivery of freight to customers
  • Ensure documents are timely sent to customer or broker for customs purposes
  • Ensure accurate and timely client invoicing
  • Interact with our customers in arranging their shipments, exceeding customer service expectations
  • Maintain relationships with suppliers (steamship lines, trucking companies, and others)
  • Meet compliance at all times to regulations. This includes internal policies and procedures such as SOP and external government regulations or customer’s policies / requirements.
  • Ensure all customers’ standard operating procedures are followed and updated
  • Meet KPI standards, as per the company procedures


  • 6 months to 1 year experience and/or training; or equivalent combination of education and experience preferred
  • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
  • Pro-active, strong organizational skills
  • Strong desire to learn
  • Basic computer skills (Excel, Word, PowerPoint, Outlook)
  • Bilingual English/Mandarin Preferred

More Information

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