DHL Global Forwarding (USA)

Ocean Import Operations Specialist – Peabody, Massachusetts, United States

Job Overview

We have an exciting opportunity for an Ocean Import Operations Specialist to manage Ocean Import shipments for a group of customers.  This position will be based at our Boston, MA location.

Key Responsibilities:

  • Creates/confirms transport order to ensure delivery of the shipment to the final customer
  • Performs booking and booking optimization
  • Prepares, controls and distributes all required Import documents to counterparts (carrier, consignee, supplier, etc.) and then checks responses from counterparts and finalizes validation of required documents
  • Follows-up on shipment status in the Import area; identifies incidents and ensures resolution of incidents
  • Supports Customer Service in the incident and exception management resolution
  • Maintains excellent relationships with suppliers
  • Is responsible for identifying performance issues of suppliers, and proposes solutions to improve/correct performance
  • Performs IT systems related tasks to provide up to date information on shipment

Skills / Requirements:

  • 2-4 years’ experience with ocean imports
  • Strong Understanding of Ocean Import regulations and documents.
  • Need to be able to work, communicate, and resolve problems that arise in the movement of product
    into/out of the US
  • Attention to detail and excellent oral and written skills required, some customer service
    experience desirable
  • Proficient in Microsoft Office including Outlook, Word, and Excel
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DHL Global Forwarding (USA)