DHL Global Forwarding (USA)

Ocean Import Agent – Peoria, Illinois, United States

Job Expired

Job Overview

DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure we transport our customers of shipments by air or sea. DGF’s logistics solutions span the entire supply chain, from the factory to the shop floor. This also includes special transport-related services.  Visit our career site on the web at

As an Ocean Import Agent you will be responsible for the movement of our customer’s ocean import shipments.  You will coordinate and be the main point of contact for our inbound ocean import shipments from initial customer contact to final destination.

Key Responsibilities:

  • Coordinate and ensure timely bookings with ocean lines on customer behalf

  • Prepares import documentation, including entry into computer operations program, in accordance to country requirements

  • Verification of Certificate of Origin, Cargo Manifest, NAFTA Certificate, OWB, ITAR, Hazardous Material, Perishable, and any other documents required by the customer

  • Compliant filing of import system with US customs

  • Responsible for timely completion of import documents and coordinate with both customer,  warehouse, ocean carriers, gateway operations, and dispatch for timely movement of cargo

  • Ongoing communication with customer and overseas offices in regards to shipment movement

  • Follow-up with ocean carrier to keep track of departure information and updates

  • Responsible for file level profitability

  • Audit charges for accuracy prior to sending to accounting for payment

  • Confirm payment responsibility (depending on terms) and audit credit status if needed

  • Ensure customer profiles are accurate and updated

  • Other duties as assigned

Skills / Requirements:

  • Exceptional customer service skills

  • Detail oriented and strong follow-up skills

  • Proficient with Microsoft office (Word, Excel, Outlook) preferred

  • Minimum of 2 years of Logistics  / Freight forwarding industry experience preferred

  • Logis Air / Cargo Wise systems knowledge is a plus

  • Hazmat certification is a plus

  • This job has expired!
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DHL Global Forwarding (USA)