Title: Ocean Import Agent
Location: Chicago, IL
DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure we transport our customers of shipments by air or sea. DGF’s logistics solutions span the entire supply chain, from the factory to the shop floor. This also includes special transport-related services.Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html
We have an exciting opportunity for an OCEAN IMPORT AGENT with excellent communication and customer service skills.Accuracy and timely movement of freight and information is a key component for this position.This position will be based at our Chicago, IL location.
- Quoting, account creation, SOP responsibility
- Confirm all shipment information with origin to initiate shipment- Knowledge of Inco terms
- Receive and validate customers order including shipping documents, SLI, EIN, credit application
- Review/update; verify fees, customer profile, SOP, and rates per quote or customer SOP/work instructions
- Verify shipment status, review pre-alert and verify Issue shipment handling instructions to operational Ocean Import Processors
- Serve as a liaison between Document Processing Agent and the Customer regarding shipment details and/or exception
- Communicate exceptions and shipment status with Customer and Ocean Import Processor
- Work with Accounts Receivable
- Increase customer satisfaction and business share through regular contact (i.e., phone, email, possible visits)
- Initiate customer reports
Skills / Requirements:
- 2-4 years’ experience with ocean imports / exports
- Strong Understanding of Ocean Import/Export regulations and documents.
- Hazmat certification is a plus
- Cargo Wise systems knowledge is a plus
- Need to be able to work, communicate, and resolve problems that arise in the movement of product into/out of the US
- Attention to detail and excellent oral and written skills required, some customer service
- experience desirable
- A quick learner with a “Can-Do” attitude and strong prioritization skills
- Exceptional customer service skills
- Strong computer skills (Excel, Word, PowerPoint)
WHY JOIN our DHL team?
At DHL, you will be part of a strong team that respects its’ employees, society, and environment. You will interact with people from all over the world and get the chance to experience the unique international spirit of DHL. We offer benefits and programs to help you manage your time at and away at work to achieve a healthy work/life balance. DHL offers highly competitive compensation, incentive, and bonus plans.
In addition, DHL offers the following:
- Paid time off: Holiday, Float Holiday, Vacation, and Sick
- Medical, Prescription, Dental, and Vision plans
- 401K plan with a match
- Employee Discount plan
- Tuition Assistance Plan
As the world’s leading logistics’ company, DHL offers a wide range of interesting job challenges and opportunities in our different divisions around the globe. Our performance management system supports us in recognizing your potential, evaluating your performance, and continuously planning the development of your career with DHL. We will always enable you to take on responsibility and encourage your growth, personally and professionally.
We are proud of our history and what we have created, a global market leader with 30,000 passionate employees. Our aspiration is to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF, because we have:
- The largest global network with more than ~30,000 passionate employees
- The most efficient processes and fastest response times
- The best solutions and best customer service
Our Vision: The Logistics Company for the World
Our Mission: Excellence. Simply Delivered.
Our Purpose: We connect people, improving their lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility
About DHL Global Forwarding (DGF):
DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure the transport of all kinds of shipments by air or sea. DGF’s logistics solutions span the entire supply chain, from the factory to the shop floor. They also include special transport-related services.
Our business model is very asset-light, as it is based on the brokerage of transport services between customers and freight carriers. We consolidate shipments to achieve higher volumes, purchase cargo space at better conditions and optimize network utilization. Our global presence means we can offer a variety of routing options and meet our customers’ increasing demand for multimodal shipments.
We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html
DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
DHL Global Forwarding will only employ those who are legally authorized to work in the United States. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role.