DHL Global Forwarding (USA)

Ocean Import Agent – Chicago, Illinois, United States

Job Overview

We have an exciting opportunity for an OCEAN IMPORT AGENT with excellent communication and customer service skills.Accuracy and timely movement of freight and information is a key component for this position.This position will be based at our Chicago, IL location.

Key Responsibilities:

  • Quoting, account creation, SOP responsibility
  • Confirm all shipment information with origin to initiate shipment- Knowledge of Inco terms
  • required
  • Receive and validate customers order including shipping documents, SLI, EIN, credit application
  • Review/update; verify fees, customer profile, SOP, and rates per quote or customer SOP/work instructions
  • Verify shipment status, review pre-alert and verify Issue shipment handling instructions to operational Ocean Import Processors
  • Serve as a liaison between Document Processing Agent and the Customer regarding shipment details and/or exception
  • Communicate exceptions and shipment status with Customer and Ocean Import Processor
  • Work with Accounts Receivable
  • Increase customer satisfaction and business share through regular contact (i.e., phone, email, possible visits)
  • Initiate customer reports

Skills / Requirements:

  • 2-4 years’ experience with ocean imports / exports
  • Strong Understanding of Ocean Import/Export regulations and documents.
  • Hazmat certification is a plus
  • Cargo Wise systems knowledge is a plus
  • Need to be able to work, communicate, and resolve problems that arise in the movement of product into/out of the US
  • Attention to detail and excellent oral and written skills required, some customer service
  • experience desirable
  • A quick learner with a “Can-Do” attitude and strong prioritization skills
  • Exceptional customer service skills
  • Strong computer skills (Excel, Word, PowerPoint)
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DHL Global Forwarding (USA)