Expeditors

Ocean Import Agent – Charlotte

Job Overview

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

  • 15,000 trained professionals
  • 250+ locations worldwide
  • Fortune 500
  • Globally unified systems

Job Description

Scope of Position

Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Ocean Import Department.

 

Major Duties and Responsibilities

  • Operations/Industry Knowledge
  • Customer Service
  • Vendor Relations
  • Procedure and Productivity Standards Adherence
  • Accounting
  • Accurate and Timely Billing
  • Self Development
  • Understand department process flow, looking for best practices to improve operational efficiency and productivity
  • Overseas communications, timely responses to emails and requests (internal and external)
  • Escalation of problems to Management when necessary

 

Qualifications

 

  • Bachelor’s degree preferred.
  • 6 months experience in Ocean Import
  • Effective interpersonal skills.
  • Good computer skills (Excel, Word, PowerPoint)
  • Attention to Detail
  • Fluent in English

Reporting Structure

 

  • Ocean Import Lead Agent, Supervisor and Manager

 

Additional Information

Expeditors offers excellent benefits

  • Paid Vacation, Holiday, Sick Time
  • Health Plan: Medical, Prescription Drug, Dental and Vision
  • Life and Long Term Disability Insurance
  • 401(k) Retirement Savings Plan (US only)
  • Employee Stock Purchase Plan
  • Training and Personnel Development Program
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